Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 582 reviews)); "Flexible hours and good if you’re in school" ((in 194 reviews)); "They also were great for the employees" ((in 120 reviews)); "Good work environment very easy going" ((in 118 reviews)); "flexible schedules are nice when they occur" ((in 103 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 870 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 89 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,237 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

4.0

Jun 12, 2017

A company that really helps disadvantaged people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The biggest compliment I can give is that Goodwill works with and hires people who have "barriers to employment" (e.g. mental or physical handicaps, seniors, people with a criminal record). They help people get jobs (either with them or another place) that have the greatest difficulty getting one.

Cons

I wish they would give some employees a better pay rate and give the part time employees more hours

3.0

Jun 7, 2017

Great Mission - Lack of Integrity

Management

Recommend

CEO approval

Business Outlook

Pros

Plenty of philanthropic opportunity to make a difference in local communities. Daily success stories from all around the agency, get to see people get back on their feet and change their lives. Opportunities to learn a variety of skills if you are willing to invest time and effort.

Cons

Pay, but it is a non-profit. Leadership does not live by their own rules, when there is issues with revenue they will cut the mission staff first instead of take it out of their substantial salaries. Money does not always go where you would think it should.

3.0

May 23, 2017

Meh

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Easy job, it's like doing laundry all day constantly picking up clothes and hanging it

Cons

Boring, minimum wage, older work culture.

Viewing 382 - 384 of 9,237 Reviews

Jobs at Goodwill

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

A company that really helps disadvantaged people

Great Mission - Lack of Integrity

Meh

Jobs at Goodwill

Goodwill reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at Goodwill

Goodwill reviews FAQs