Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 567 reviews)); "Great coworkers and understanding store manager" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 121 reviews)); "work environment is good and" ((in 117 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 909 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "The staff is usually all special needs with no training." ((in 96 reviews)); "High favoritism" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,238 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,238 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

1.0

Nov 20, 2013

Goodwill Does More to Create Malice than Extend a Helpful Hand

Production assistant

Recommend

CEO approval

Business Outlook

Pros

Maybe the sense that you are giving back to the community.

Cons

But Goodwill politics and practices internally are dysfunctional at-best. In fact, Goodwill Industries was just publicly listed by the Human Rights Commission (HRC) as one of America's top 50 worst charities. This should tell anyone out there about its workplace culture and climate--fake, deceptive, aggressive and callous management empowered to mistreat employees, and just a plain ol' stressful, dirty job with wages just slightly above minimum wage for everyone except the management.

2.0

Sep 15, 2013

We pretend that we're helping others but we're about the $$$$. PT job, no future

Assistant store manager

Recommend

CEO approval

Business Outlook

Pros

Interesting customers, co-workers from other countries, weird to gross donations, casual dress. Find great items, help others who need clothing items. I cried when I was laid off. I had an employee who barely spoke and I got her interacting and laughing at work. Made a few great friends and trained with a fab store manager. Former employees still come up and hug me!

Cons

Dirty, strange shifts, sketchy employees/managers, theft, constant staff changes, work place hazards, quality verses quantity. Lame trainee programs that really do not help employees. Placement of some mentally challenged employees can be difficult with public interaction. Argumentative customers, threats of violence from staff and customers. Many stores financially in the red.

1.0

Sep 13, 2013

Good company - bad people in upper management!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great mission and amazing associates.

Cons

Inequitable treatment and discrimination from upper management.

Viewing 484 - 486 of 9,238 Reviews

Jobs at Goodwill

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Goodwill Does More to Create Malice than Extend a Helpful Hand

We pretend that we're helping others but we're about the $$$$. PT job, no future

Good company - bad people in upper management!

Jobs at Goodwill

Goodwill reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at Goodwill

Goodwill reviews FAQs