Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 575 reviews)); "Flexible hours and good if you’re in school" ((in 190 reviews)); "They also were great for the employees" ((in 117 reviews)); "Good work environment very easy going" ((in 115 reviews)); "Flexible schedule was nice to have" ((in 105 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 887 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 273 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,238 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

2.0

Jan 22, 2013

Negative environment to work in

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

hours of operation are best in retail business

Cons

unprofessional appproach to issues in stores and lacking trust in reporting problems.

2.0

Nov 13, 2012

Fulfilling work but very demanding place to work.

Job developer

Recommend

CEO approval

Business Outlook

Pros

Work schedule, rewarding work, every day is different, making a difference in peoples lives.

Cons

Very results demanding in highly competitive economy. Need to place at least 5 individuals a week when the job market is not moving. Senior management does not nurture career growth. Directors and vice presidents are not understanding of market conditions. No real advancement opportunity.

4.0

Oct 18, 2012

Great place to work for, just not much room for growth or stimulating to the mind

Cashier/sales clerk

Recommend

CEO approval

Business Outlook

Pros

Great environment, other employees, the usual customers that come in, supporting the "mission", friendly.

Cons

Hardly any appreciation from the upper level staff or senior regional staff. Regional decisions seem to negatively affect the store rather than helping or improving it. Not much growth and the work is hardly stimulating. It's more for those in the "in between" of life, whether it's high school, college, or beyond, that aren't looking for any particular motivation to move up within the company.

Viewing 496 - 498 of 9,238 Reviews

Jobs at Goodwill

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Goodwill

Goodwill reviews

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Ratings by demographic groups

Reviews by job title

Negative environment to work in

Fulfilling work but very demanding place to work.

Great place to work for, just not much room for growth or stimulating to the mind

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