Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Benefits and you meet some great coworkers" ((in 382 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 115 reviews)); "Good work environment very easy going" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 893 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 85 reviews)); "Low salary and not good working" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,241 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,241 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

2.0

Mar 14, 2026

Underpaid and underappreciated

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

Flexible hours while I was in college. Formed some great relationships with several of my co-workers.

Cons

Poor pay. Constantly micromanaged and monitored by management on camera. Constant “nit-picky” complaints and criticism, with little positive feedback or appreciation. Understaffed and often working alone on busy days when lots of donations were coming in, resulting in the job becoming much more physically demanding than it needed to be.

3.0

Mar 2, 2026

It's Rough

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Easy interview process and coworkers are nice enough

Cons

The turn around is crazy and they replace managers at the drop of a hat

3.0

Feb 26, 2026

Never stop looking for a better position ….

Project manager

Recommend

CEO approval

Business Outlook

Pros

Decent company if you’re starting out in your career, some division will encourage you to develop yourself. With training, certificate or school. Never stop learning, always reach for more to enhance yourself to other employers.

Cons

Constant change in leadership, when new leadership is installed, they normally have no practical experience in what they are in charge of. Don’t listen or take any guidance from operation managers that have been doing it well for years. To much favoritism, they used to care about the team members. Now it’s about shifting blame of why a contract is losing revenue. Conversation with another manager, “If the company doesn’t purchase all equipment negotiated in the contract the optics on this is horrible” I was let go for this. Today I learned, 2/25/26 leadership states, all equipment and supplies negotiated in contract will be purchased…. Go figure.. : /

Viewing 523 - 525 of 9,241 Reviews

Jobs at Goodwill

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Goodwill

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Reviews by job title

Underpaid and underappreciated

It's Rough

Never stop looking for a better position ….

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