Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "They also were great for the employees" ((in 122 reviews)); "flexible schedules are nice when they occur" ((in 114 reviews)); "work environment is good and" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 891 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 97 reviews)); "Low salary and not good working" ((in 91 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,242 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,242 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

3.0

Mar 26, 2024

Goodwill Employee

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

As an employee of Goodwill industries, the only pro's I could possibly name are the people that you get to work with and the diversity within the company.

Cons

Management is a big issue, and the pay rate is not worth the amount of labor you have to put in on a day-to-day basis if you plan on working here, please be aware it is only a good position if you plan on staying temporarily. I have worked here for a minimum of 3 years and plan on finding a different career path soon. The goods that the company gets shipped in is another big issue the company relies on donations you might get lucky sometimes but majority of the time there is never any good product to provide for customers.

2.0

Mar 11, 2024

Management and Corporate Micromanagement

Wares pricer

Recommend

CEO approval

Business Outlook

Pros

base pay is pretty good for an entry level part time retail job,

Cons

Management is constantly changing, meaning one month you will be working for an easygoing manager that lets you work in peace, and the next will interrogate you about how many times a day you go to the bathroom. At time of writing, the current managers are rather strict and do not allow anybody to sit while on the clock for any reason. Glaring issues are frequently ignored in favor of profit; there have been issues with items being improperly (and unsafely) packaged and sent to my current store for processing since I started working, which was before the store's grand opening over three years ago. Management displays incompetency too often. Errors with scheduling and pay are quite frequent,

1.0

Mar 10, 2024

Not great

Boutique associate

Recommend

CEO approval

Business Outlook

Pros

Not many pros to be honest

Cons

Not a great company to work for I worked there for 3 years and the amount of absolute terror I experienced was staggering. Just don’t. There are better minimum wage jobs out there.

Viewing 589 - 591 of 9,242 Reviews

Jobs at Goodwill

Donated Goods Donation Attendant Part Time

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Goodwill Employee

Management and Corporate Micromanagement

Not great

Jobs at Goodwill

Goodwill reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Goodwill reviews FAQs

Jobs at Goodwill