Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 119 reviews)); "work environment is good and" ((in 115 reviews)); "flexible schedules are nice when they occur" ((in 103 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 897 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "No training provided for positions that should have training." ((in 89 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,245 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Nov 15, 2014

Donations Attendant

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

I dont mind working for goodwill as a college student. Its a pretty fair paying job for the work you do.

Cons

It can be annoying to deal with customers at times. Some of them can be impatient, but you learn to deal with them.

3.0

Nov 13, 2014

Production Manager

Production manager

Recommend

CEO approval

Business Outlook

Pros

Great for beginners learning how to manage people. You are given a good deal of responsibility which can feel good to the right person.

Cons

work environment, opportunity to advance, and is not true to their core message. This is a non-profit that gives bonuses to managers and asst managers which deter the person from making the best decision for the community. Examples are paying all regular employees minimum wage, even with 5+ years of experience, and overcharging for donated products. These things should be sold to the community at a fair price but these prices are comparable to most stores. Their job training program teaches people to work for only goodwill. All their "goodwill" they put out to the community is advertisement only.

3.0

Nov 11, 2014

Lots of Turnover

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

All in all it's a decent place to work if you're on the corporate side. There's a handful of employees who have been there forever. Otherwise there is lots of turnover. Employees are unusually nice and there didn't seem to be too much office drama.

Cons

Change - you have to love change. It seems like the corporate strategy is constantly changing. I think this is one of the main reasons for all of the turnover. Also, the medical benefits aren't great.

Viewing 8593 - 8595 of 9,245 Reviews

Jobs at Goodwill

Donated Goods Donation Attendant Part Time