Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "They also were great for the employees" ((in 122 reviews)); "flexible schedules are nice when they occur" ((in 114 reviews)); "work environment is good and" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 891 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 97 reviews)); "Low salary and not good working" ((in 91 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,242 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

5.0

Oct 18, 2014

Excellent opportunities if you aren't afraid to roll up your sleeves and work!

Assistant store manager

Recommend

CEO approval

Business Outlook

Pros

I've been with Goodwill for almost 3 years. Good people to work for. Plenty of opportunities for upward mobility for those who like to make a difference! Proceeds of retail operations are utilized to help people with developmental disabilities.

Cons

Retail associates should be paid more. (As a manager, I've heard that an increase is being discussed). Turn over is excessive due to wages. It seems as if I train new associates so they can work for someone else!

3.0

Oct 18, 2014

medical data entry

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

pay and they help people with disabilities

Cons

boring tideous work and little room for growth

4.0

Oct 16, 2014

Not too shabby at all

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's nonprofit & actually works toward bettering the community. Goodwill is a big name & has locations across the country, but this review is for the Northern New England chain. Maine, New Hampshire & Vermont. I've been to others & they are /very/ different.

Cons

There are no benefits for part time or 'casual' employees. Scheduling is messy & communication isn't great. They are not completely interested when it comes to employees' concerns.

Viewing 8614 - 8616 of 9,242 Reviews

Jobs at Goodwill

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Store Associates (Reno & Air Depot)

Goodwill

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Excellent opportunities if you aren't afraid to roll up your sleeves and work!

medical data entry

Not too shabby at all

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