Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 567 reviews)); "Great coworkers and understanding store manager" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 121 reviews)); "work environment is good and" ((in 117 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 909 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "The staff is usually all special needs with no training." ((in 96 reviews)); "High favoritism" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,238 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

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Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

1.0

Jun 20, 2014

bad management

Online jewelry assistant

Recommend

CEO approval

Business Outlook

Pros

Got to research high end pieces/jewelry donations.

Cons

bad hourly pay, bad management, no moving up.

3.0

Jun 20, 2014

An okay job as a stepping stone

Keyholder

Recommend

CEO approval

Business Outlook

Pros

You are trained very well. I was cross trained in all areas of the stores. Always something new to learn. Good benefits and Paid time off available upon. Some advancement. Flexibility and guaranteed hours. Various groups of people to work with. A good place to work on customer service.

Cons

Promotions are hard to get, the company hires who they want and only promotes those they want to. An employee can be qualified for a position and the company will bypass them and hire someone who has never worked for the company in the position instead. Lots of theft within the higher management. Double standards. Lots of "coffee cup holding" managers, which means if you are not an assistant or store manager you will be worked nonstop, and held to a higher expectation of work.

1.0

Jun 20, 2014

Awful place to work

Anonymous

Recommend

CEO approval

Business Outlook

Pros

It was close to home, career center

Cons

Too many to count, embarrassingly low wages, disorganized, horrible management, disgusting customers (some "donated" their trash) hell it's not even a nonprofit organization

Viewing 8740 - 8742 of 9,238 Reviews

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