Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 192 reviews)); "They also were great for the employees" ((in 115 reviews)); "work environment is good and" ((in 108 reviews)); "Flexible schedule was nice to have" ((in 100 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "The staff is usually all special needs with no training." ((in 90 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,238 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,238 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

5.0

Jun 11, 2014

good!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

worklife balance is good for beginner

Cons

bad personal growth for long term goal

1.0

Jun 10, 2014

If you do not have barriers to employment, find something else.

Cashier

Recommend

CEO approval

Business Outlook

Pros

Very easy work, much more so than other retail jobs. The customer service aspect is a cakewalk. Almost all their customer are totally delighted to be at the Goodwill.

Cons

It's not remotely challenging work, and they are not eager to make it challenging by expanding your skill set. The work environment is also a bit strange - 5 or 6 people would be on lunch at the same time, but the break room would be completely silent. No one talked to each other, even when it was completely appropriate to do so. But the dealbreaker for me was their scheduling. They want your whole life. You're "not allowed" to go to school if you're working there full time, even though their definition of full time starts at only 32 hours/week. So essentially, they offer you what amounts to an entry level retail job, and then deprive you of any opportunity to better that position.

4.0

Jun 9, 2014

Great First Job for Sales Associate Experience

Cashier/sales associate

Recommend

CEO approval

Business Outlook

Pros

People here are great to work with, and usually work with my school schedule

Cons

Low pay, no benefits, and a maximum of 25 hours of work in a week for me, even in the summer when I no longer had school.

Viewing 8755 - 8757 of 9,238 Reviews

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good!

If you do not have barriers to employment, find something else.

Great First Job for Sales Associate Experience

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