Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 583 reviews)); "Great coworkers and understanding store manager" ((in 378 reviews)); "Flexible hours and good if you’re in school" ((in 192 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment very easy going" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 884 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 204 reviews)); "No training provided for positions that should have training." ((in 89 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,237 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

4.0

Mar 11, 2015

Goodwill of Northern Arizona

Cashier

Recommend

CEO approval

Business Outlook

Pros

They are amazing! We put over 1000 people into jobs last year and hoping to fill hundreds more this year! I always felt a part of the team. I had great set hours. I learned everything quickly and for sure was given enough responsibility to keep me busy. I loved working for Goodwill of Northern Arizona.

Cons

Sometimes it can be stressful working at a non profit because people don't fully understand how proceeds benefit the public but you can turn this con around by being educated about the company and kindly educating people on what we do here at Goodwill

3.0

Mar 9, 2015

Retail

Retail associate

Recommend

CEO approval

Business Outlook

Pros

Decent management Understanding of outside commitments

Cons

Busy Not a lot of appreciation for employees

3.0

Mar 8, 2015

Sales Associate

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Great people I worked with and a nice work environment. Always had a steady schedule of hours so there was no confusion on times that I worked.

Cons

They have close to impossible standards of how many of the products to be examined, priced, and put on the sales floor in an hour. And you never knew what department you'd be working in from day to day.

Viewing 8818 - 8820 of 9,237 Reviews

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Goodwill reviews

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Goodwill of Northern Arizona

Retail

Sales Associate

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