Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 582 reviews)); "Flexible hours and good if you’re in school" ((in 194 reviews)); "They also were great for the employees" ((in 120 reviews)); "Good work environment very easy going" ((in 118 reviews)); "flexible schedules are nice when they occur" ((in 103 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 870 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 89 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

2.0

Mar 24, 2014

Not fantastic

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Benifits No late nights Coworkers are great to be around Shifts can go by fast Cool stuff can come in

Cons

Dirty work place Low pay Some customers can be very rude amd will try to haggle for a low price Some customers urinate into clothes or in the fitting rooms.

3.0

Mar 23, 2014

Management expects a lot

Distrubution center

Recommend

CEO approval

Business Outlook

Pros

Good atmosphere and contributing to those in need.

Cons

The regulars are hoarders and they are taking from people who could really use the items.

4.0

Mar 21, 2014

Bureaucratic and top-down, but fair overall.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

GWSV will hire anyone (except for pedophiles), so almost anyone can get on here. They do test for drugs, though, and you cannot use even medical marijuana. The company is very well-run and organized, and as an employee you get 20% off all merchandise, even donated cars & trucks.

Cons

Since they do hire almost anyone, they are very strict and rule-bound. A very good lead was fired after he requested an additional two weeks off for an injured foot, even though it was a doctor's recommendation... he was told that he "could not be accommodated". Also, since they recently experienced a bout with insolvency (near bankruptcy) they run the stores very lean and mean i.e. short-staffed and short-tempered, with a real focus on numbers. Furthermore, your first two weeks training with them are virtually unpaid.

Viewing 8830 - 8832 of 9,237 Reviews

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Not fantastic

Management expects a lot

Bureaucratic and top-down, but fair overall.

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