Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 582 reviews)); "Flexible hours and good if you’re in school" ((in 194 reviews)); "They also were great for the employees" ((in 120 reviews)); "Good work environment very easy going" ((in 118 reviews)); "flexible schedules are nice when they occur" ((in 103 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 870 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 89 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Feb 11, 2015

My time started off well, but over time I could see how management plays favorites.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible with work hours for students

Cons

Management plays favorites in both management roles and associate roles.

3.0

Feb 10, 2015

Decent organization

Case manager

Recommend

CEO approval

Business Outlook

Pros

For the most part, friendly staff and decent location.

Cons

Some disorganization with day to day operations

3.0

Feb 9, 2015

Good Starter Company

Floor associate

Recommend

CEO approval

Business Outlook

Pros

I worked for Goodwill as a teenager (in 2012). I was a young college freshman/sophomore, 17 yo at the time. I was a Floor Associate. It was great for me in that I love working with the disabled and making a difference. Also a good place for a young person with no job experience to start. Pretty casual atmosphere, no stress at all. Most of the management I had was very helpful.

Cons

Very low pay, almost no opportunity for advancement if they know that you are only there for the short term. As a college honor student, management knew that I was only there for a 1.5 to 3 year stint. Needless to say, I never made it past minimum wage in the 18 months I was there, though I was one of the top employees. Benefits are not helpful to lower paid staff, as they cost approximately half of an average paycheck. The few disabled folks that did work there were pretty mistreated by the other staff.

Viewing 8842 - 8844 of 9,237 Reviews

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