Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 118 reviews)); "Work environment is good so" ((in 117 reviews)); "Flexible schedule was nice to have" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,237 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

1.0

Mar 9, 2014

Profit Before People. For a non-profit they put a lot of emphasis on sales.

Processor

Recommend

CEO approval

Business Outlook

Pros

Easy to get a job

Cons

Conditions in the back where employees sort donations are dirty and you never know what you will find...mouse poop, bed bugs. Our goal for each day was to sort and rack 560 items/employee, so that they could make their sales.

3.0

Mar 8, 2014

Losing Sight of Our Mission

Employment specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits, like-minded coworkers, really helps the underserved, generally casual, open dialogue with supervisors, personal satisfaction

Cons

Programs being cut, long-term employees being fired unceremoniously, Human Resources department is a joke and rule by fear, limited paid holidays

1.0

Mar 5, 2014

You feel like you are in trouble all the time.

Cashier/sales associate

Recommend

CEO approval

Business Outlook

Pros

They will give pretty much anyone a job.

Cons

Micromanagement, extremely low salary for crazy expectations, they don't give you enough time to finish tasks on purpose so you will hurry. Also, it seems like people who spread rumors and spy on coworkers are the ones who are promoted. There was a girl at our Goodwill who would exaggerate and lie constantly about everyone and she was promoted to manager.

Viewing 8848 - 8850 of 9,237 Reviews

Jobs at Goodwill

Child Support Officer

Cashier (Southern Shores)

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Profit Before People. For a non-profit they put a lot of emphasis on sales.

Losing Sight of Our Mission

You feel like you are in trouble all the time.

Jobs at Goodwill

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