Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "They also were great for the employees" ((in 113 reviews)); "Good work environment very easy going" ((in 108 reviews)); "Flexible schedule was nice to have" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 875 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 260 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "Low salary and not good working" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,236 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,236 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Feb 13, 2014

Not bad but not a long time career.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

I met a lot of nice and good people here. The work was very easy and simple. Hours were not bad either and I enjoyed it. Manger bought us doughnuts a lot. I would have stayed there but my other job would not work with the set Goodwill hours which was sad but I enjoyed my time at Goodwill.

Cons

Low pay and you cannot change your hours. They are set and you can not do anything about it. One of the mangers were horrible but the other was very kind and awesome. Work was easy but sometimes they acted as if it were more serious than it is. Being a cashier was kind of annoying because they wanted you to count some strange way... Plus there was no water fountain in the store which was weird.

2.0

Feb 13, 2014

A helpful place.

Dock worker

Recommend

CEO approval

Business Outlook

Pros

Easy to provide assistance. Has customers that look at you like family.

Cons

Everyone has an intention for getting something for nothing or more than they bargained for.

1.0

Feb 11, 2014

A good mission at heart that has lost its focus.

Placement specialist ii

Recommend

CEO approval

Business Outlook

Pros

Lots of talent and amazing individuals - leadership training programs - supplied work equipment (laptops, cell phones)

Cons

Management: incredible incomptience. CEO seems to be more concerned with revenue of stores and is at a complete disconnect with the organization (Job Source program). Placement Specialists are under a lot of pressure with no recognition for client work - only recognition given is for high numbers at quarterly meetings.

Viewing 8860 - 8862 of 9,236 Reviews

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