Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 585 reviews)); "Benefits and you meet some great coworkers" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 203 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment very easy going" ((in 118 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 877 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 265 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 88 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Nov 21, 2013

Great Company

It technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Friendly Employees, flexible hours, feels like a family

Cons

Pay is limited, and promotion is limited

1.0

Nov 20, 2013

Goodwill Does More to Create Malice than Extend a Helpful Hand

Production assistant

Recommend

CEO approval

Business Outlook

Pros

Maybe the sense that you are giving back to the community.

Cons

But Goodwill politics and practices internally are dysfunctional at-best. In fact, Goodwill Industries was just publicly listed by the Human Rights Commission (HRC) as one of America's top 50 worst charities. This should tell anyone out there about its workplace culture and climate--fake, deceptive, aggressive and callous management empowered to mistreat employees, and just a plain ol' stressful, dirty job with wages just slightly above minimum wage for everyone except the management.

1.0

Nov 19, 2013

Do not work at Grasslands, Goodwill.

Store associate

Recommend

CEO approval

Business Outlook

Pros

You will receive paid time off.

Cons

New Management made it their mission to get rid of all employees hired under the former store manager. Employees were either fired or quit. Next, every week new employees were hired, and they quit 2 days to week after being hired. Also, management talked down to employees. If you tell one manager something in confident, he/she will go tell the other manager this information. Finally, unfortunately customers have to wait in long lines to pay for items, because they are short staffed in the front of the store.

Viewing 8923 - 8925 of 9,232 Reviews

Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR