Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Great coworkers and understanding store manager" ((in 371 reviews)); "Flexible hours and good if you’re in school" ((in 209 reviews)); "They also were great for the employees" ((in 119 reviews)); "Good work environment to be a part of" ((in 116 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 899 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 192 reviews)); "No training provided for positions that should have training." ((in 87 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,226 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Apr 9, 2014

rewarding work

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Rewards if reach sale goals, always work to be done, fun workers

Cons

rules change, not very organized , constant employee change

3.0

Apr 8, 2014

Non-profit with a great mission but lacking in other areas

Professional position

Recommend

CEO approval

Business Outlook

Pros

This company has a great mission with average pay and benefits. Direct mid-level managers and teams are supportive. The culture has a family-feel with many tenured employees.

Cons

The professional positions lack opportunity to move up in this company. There is a focus on money and profits, and less focus on people and mission. There seems to be an underlying culture of loyalty over integrity in the senior management. Most upper management has been there for years and will likely stay in their positions until they retire.

4.0

Apr 4, 2014

Work was awesome, managers were not.

Cashier

Recommend

CEO approval

Business Outlook

Pros

Co-workers, paid travel, bi-weekly pay

Cons

management, zero flexibility, few hours, no room for growth

Viewing 9031 - 9033 of 9,226 Reviews

Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR