Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 190 reviews)); "They also were great for the employees" ((in 117 reviews)); "flexible schedules are nice when they occur" ((in 115 reviews)); "Good work environment very easy going" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 883 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 269 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "No training provided for positions that should have training." ((in 101 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,229 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,229 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Jan 22, 2013

Overall good experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Provides excellent training for position, good written policy and procedure manual to ensure understanding of expectations, good benefits, good salary and bonus plan, only retail position offering every other weekend off

Cons

No autonomy for managing store, too many hours when co- manager is off through vacation or illness. Typical retail environment problems : abuse of restrooms, dressing rooms, difficult customers. Lack of appreciation by upper management, lack of input from frontline management to upper management,

2.0

Jan 22, 2013

Negative environment to work in

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

hours of operation are best in retail business

Cons

unprofessional appproach to issues in stores and lacking trust in reporting problems.

3.0

Jan 17, 2013

Look Out For Yourself Because No One Else Will

Production

Recommend

CEO approval

Business Outlook

Pros

Steady paycheck is nice. Good benefits once you become elagible for them. Good feeling to be putting used stuff to good use.

Cons

Keep your mouth shut. If you say negetive stuff it will get back to the wrong people. At my last annual review (4th one) I got a really good review and then got an annual raise of thirty cents an hour. After taxes that might be a whole ten bucks take home a week. Seems the manager got fired before coming to work here for the way his employees got treated and is starting to do the same to some workers here. Do anything management don't like and you pay for it, with split-up days off and the worst schedules.

Viewing 9043 - 9045 of 9,229 Reviews

Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR