Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 574 reviews)); "Great coworkers and a fun enviorment" ((in 392 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "Good work environment for the most part" ((in 112 reviews)); "They also were great for the employees" ((in 112 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 884 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 91 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,229 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,229 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Dec 25, 2012

Work like a dog for pennies, but feel good about yourself.

Donations attendant

Recommend

CEO approval

Business Outlook

Pros

The mission. The business experience. The operations experience. What you can learn by paying attention to day-to-day operations of the company.

Cons

Poor pay. Unflexible schedules. Uncooperative management. Disproportionate African American employment. Little room for advancement. Promotions/Raises only happen on a yearly basis.

4.0

Dec 21, 2012

Outstanding organization, meaningful mission, competitive salary.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The mission is to be commended. Organization does a tremendous amount of good in the community. Salaries are competitive and benefits are good.

Cons

While the organization encourages growth and innovation, Change often happens slowly.

3.0

Dec 8, 2012

Company believed in mission, but very poorly run

Store manager

Recommend

CEO approval

Business Outlook

Pros

stands behind mission to help community, everybody very friendly,

Cons

long hours, stores are filthy- people running goodwill think just because it's a thrift store they don't have to be clean (?), no set schedule, poor hiring and not being honest in interviewing (see below) leads to high turn-over, all stores run however the mgr feels- no price structure- made customers upset and confused

Viewing 9055 - 9057 of 9,229 Reviews

Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR