Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 123 reviews)); "work environment is good and" ((in 116 reviews)); "flexible schedules are nice when they occur" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 266 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "The staff is usually all special needs with no training." ((in 97 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,226 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Feb 18, 2014

I wouldn't recommend this job.

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Great place to get your foot in the door with retail.

Cons

Safety is an issue as donations are sorted within the building and can carry some nasty surprises such as syringes, full cat litter boxes, mice, and other unwanted things.

2.0

Feb 10, 2014

Meh

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good environment and people, made great friends

Cons

Lame management, need to improve

1.0

Feb 8, 2014

They treat very Unfail...

Cashier

Recommend

CEO approval

Business Outlook

Pros

It's just a job until you find a better job.

Cons

They treat their employees very unfairly...If the staff likes a certain person,they very rarely make that employee work..I worked there and even worked my days off,weekends,holidays and still was treated bad..My sister worked at Spanaway,Wa Goodwill and she is Legally blind so she can't see the tags to put the clothes in the right spot but the Always assigned her to do the Racks..Meaning put clothes on racks where they go..And the Blind foundation paid 4,000 $ for Goodwill to train her to do a job but all she ended up being was a bathroom key holder!

Viewing 9055 - 9057 of 9,226 Reviews

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