Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "work environment is good and" ((in 121 reviews)); "They also were great for the employees" ((in 119 reviews)); "flexible schedules are nice when they occur" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 871 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 95 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

45% would recommend to a friend

(9,227 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Aug 5, 2012

How Badly Do You Need A Job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits after six months but you have to fight for them and you might get your hours cut back to prevent you from your eligibility.

Cons

Management's main concern is profit and every employee knows it. Lots of politics and backbiting and closed-door stuff. Sadly there is a snitch system and if you say something negative about a supervisor or manager they will get told. If you work there adjust to low pay, keep your mouth shut, and keep your eyes open for other opportunities.

4.0

Aug 1, 2012

Very good company to work for in west central Florida

Supervisory

Recommend

CEO approval

Business Outlook

Pros

Goodwill-Suncoast's mission is to help people achieve their full potential through the dignity and power of work. 87.7% of GIS budget is devoted to programs and services. Last year, they placed 10,178 people in jobs and served 66,841 people. Employees stay with Goodwill and are dedicated to the mission. Great benefits and very well run company.Senior management is excellent, knowledgeable and fair, except for one.

Cons

Rethink, reevaluate HR, HR management, and power base. Too much power in the VP of HR hands. Be aware you will put in overtime if you are a manager and you are salaried so you will not get paid overtime.

1.0

Jul 31, 2012

Work here only if you are starving

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

The job is very easy, monotonous and can be done half-asleep. Even at the management level.

Cons

There are more politics and backbiting in this company than any other I have ever worked for. The best way to move up in the company is to make inside friends and to buy bribe or cheat your way to the top. I've worked for this company for five years in nine different stores in two different states and have seen it in every location.

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How Badly Do You Need A Job

Very good company to work for in west central Florida

Work here only if you are starving

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