Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "work environment is good and" ((in 121 reviews)); "They also were great for the employees" ((in 119 reviews)); "flexible schedules are nice when they occur" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 871 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 95 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,227 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Feb 20, 2026

Toxic

Shift supervisor

Recommend

CEO approval

Business Outlook

Pros

Ability to have first dibs on most donations.

Cons

The work load and expectations can be excessive at times.

3.0

Feb 19, 2026

Fine

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Get to see cool stuff.

Cons

Bad pay for the amount of work.

1.0

Feb 17, 2026

Don’t!

Construction technician ii

Recommend

CEO approval

Business Outlook

Pros

Nothing at all. They should be ashamed.

Cons

I have never in my life worked for a company as bad as this place. From the moment I started, I was insulted and threatened with my job by my boss. I only worked there two weeks and quit. I do not think my boss had any experience in managing employees. Completely rude and unprofessional. I spoke with HR before I was hired and informed them I had a vacation planned after my start date. HR said it was completely fine. When I informed my boss after I started, I was threatened with a bad review and my job. I spoke with HR about this, and they did nothing. I also spoke with HR about an employee who used the phone constantly while operating a forklift. Nothing was done. The employee also spoke on the phone while driving the work truck and ran red lights. Again, nothing was done. This is for the Orlando location on OBT. I have contacted a lawyer about the boss. Hostile work environment. I highly recommend avoiding this place of employment.

Viewing 97 - 99 of 9,227 Reviews

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