Goodwill reviews

3.2

45% would recommend to a friend

(9,227 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews
2.0
Aug 28, 2013

Management makes all the difference

Recommend
CEO approval
Business Outlook

Pros

Co-workers Good finds/ 20% discount Flexible hours Good retirement benefits

Cons

I worked at Goodwill for a little over four years and have basically done every job there. Unfortunately, Goodwill is run like any other retail operation. If you're expecting to work for a "non-profit" organization, this really isn't it. Store manager does not connect with employees and does not help. There have been several complaints about the store manager at my previous location but there doesn't seem to be any improvement. I spent several years hear and can say that I never felt appreciated by upper management. They view everyone as replaceable. As I was in management myself for almost three years here, I can say that employees and other team leaders (for the most part) do have other's best interests at heart. Goodwill states that they help people prepare for find and keep jobs - however they pay their workers minimum wage and would rather fire an employee with perfect attendance that switch them to a different position in the company because of "the principle". Corporate once posted a sign in our break room for financial assistance to sign up for a health program if you were below the poverty line. A quick check among the employees found that we ALL qualified for this aside from the Store Manager and Assistant Manager. That's an entire store of people working for below poverty for a "non-profit" company. Not to mention almost everything the store sells is given to them for FREE. Management blamed employee theft for not being able to raise wages.

1.0
Jul 31, 2012
Recommend
CEO approval
Business Outlook

Pros

The job is very easy, monotonous and can be done half-asleep. Even at the management level.

Cons

There are more politics and backbiting in this company than any other I have ever worked for. The best way to move up in the company is to make inside friends and to buy bribe or cheat your way to the top. I've worked for this company for five years in nine different stores in two different states and have seen it in every location.

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Glassdoor has 9,728 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.