Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 569 reviews)); "Great coworkers and understanding store manager" ((in 382 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 114 reviews)); "work environment is good and" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "Low salary and not good working" ((in 89 reviews)); "No training provided for positions that should have training." ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,226 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

May 26, 2020

Do not work here if you are disabled

Cashier

Recommend

CEO approval

Business Outlook

Pros

I literally have no positives.

Cons

- Did not provide PPE to employees, including cashiers, during Coronavirus. - Not allowed to sit - Treated like a 6 year old (I am an adult man. Why) - Managers have NO idea what they are doing - Manager MOCKED me for not being able to take a lunch on sale day and then took an hour and a half lunch. - Store was horrifically understaffed for the whole time I was there. - They literally fired the one manager who treated me like a person and accommodated me. - My mental health is so bad from working here, please do not work here if you have any psychiatric disorders. Or disabilities. It does more harm than good.

1.0

May 2, 2020

Worst Company to work for

General manager

Recommend

CEO approval

Business Outlook

Pros

Great employees and have made lasting relationships with colleagues and employees

Cons

Not enough pay for the 100 things you are responsible for, plus they change policies all the time without testing only to change it again so u look like an idiot to ur employees for changing operations or policies.

3.0

Sep 16, 2019

Goodwill

Career counselor

Recommend

CEO approval

Business Outlook

Pros

Great Mission Ever changing job, never bored Autonomy

Cons

Company's declining financial stability Pay for store employees is lower than average and should be increased

Viewing 127 - 129 of 9,226 Reviews

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