Is Goodwill a good company to work for as a Retail Sales Associate?

Retail Sales Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 289 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Sales Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Sales Associate interview questions at Goodwill .

Does Goodwill pay Retail Sales Associate employees well?

Retail Sales Associate professionals rate their compensation and benefits at Goodwill with 3.4 out of 5 stars based on 289 anonymously submitted employee reviews. This is 19.4% better than the company average rating for salary and benefits. Find out more about Retail Sales Associate salaries at Goodwill.

How happy are Retail Sales Associate professionals working at Goodwill?

82% of Retail Sales Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 25% in the past 12 months. Retail Sales Associate professionals have also rated Goodwill with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.0 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "They also were great for the employees" ((in 122 reviews)); "flexible schedules are nice when they occur" ((in 114 reviews)); "work environment is good and" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 891 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 97 reviews)); "Low salary and not good working" ((in 91 reviews))

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Goodwill

Goodwill Retail Sales Associate reviews

3.6

82% would recommend to a friend

(289 total reviews)

Catherine Meloy

76% approve of CEO

48% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Senior management

3.8

Work/Life balance

3.7

Career opportunities

3.4

Compensation and benefits

Retail/Sales Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 289 company reviews on Glassdoor. This indicates that most Retail/Sales Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail/Sales Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

289 reviews

1.0

Dec 24, 2020

Worst employment experience I've ever had.

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Got hired quickly, okay pay. Biweekly paychecks

Cons

Very judgemental staff, nobody informed me on any policies and I was pretty much taught on the go. Got falsely accused of stealing by the manager and when asked for proof (I offered to search me and look at the cameras) he wouldn't show me any. Im usually a very reserved person but I could not handle a man yelling false accusations at me so I left. I'm still very upset about the situation because I didn't do anything wrong but I hope this review was helpful and unbiased.... Seems like they target people and look for reasons to get rid of you! Please be wary of this company

5.0

Dec 5, 2020

I love customer service.

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

I'm always open to learn something new.

Cons

I can also utilize the experience and other positions.

3.0

Dec 4, 2020

Low pay for the amount of labor is ridiculous

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

They give employees lots of free food. Yes, real food, not just snacks, but actual lunches from all really great places to eat from such as Chick-fil-A.

Cons

Very low pay for the amount of labor.

Viewing 172 - 174 of 289 Reviews

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Goodwill

Goodwill Retail Sales Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Worst employment experience I've ever had.

I love customer service.

Low pay for the amount of labor is ridiculous

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