Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Great coworkers and understanding store manager" ((in 371 reviews)); "Flexible hours and good if you’re in school" ((in 209 reviews)); "They also were great for the employees" ((in 119 reviews)); "Good work environment to be a part of" ((in 116 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 899 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 192 reviews)); "No training provided for positions that should have training." ((in 87 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,226 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Apr 15, 2015

General Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

General Mgr given the ability to decide what items from donation center to place in retail centers for sale to the public

Cons

too many manager meetings and expectations to drive hundreds of miles for meetings and wait 6-8 weeks for mileage reimbursement

4.0

Feb 15, 2015

Pretty awesome

Manager

Recommend

CEO approval

Business Outlook

Pros

Good work/life balance Easy job Mostly frustration free Great support from senior managers Open door policy that really works Good benefits

Cons

Lack of communication and transparency with the general public can sometimes lead to awkward conversations with customers and employees who just want to know why we do things the way we do them.

3.0

Nov 13, 2014

Production Manager

Production manager

Recommend

CEO approval

Business Outlook

Pros

Great for beginners learning how to manage people. You are given a good deal of responsibility which can feel good to the right person.

Cons

work environment, opportunity to advance, and is not true to their core message. This is a non-profit that gives bonuses to managers and asst managers which deter the person from making the best decision for the community. Examples are paying all regular employees minimum wage, even with 5+ years of experience, and overcharging for donated products. These things should be sold to the community at a fair price but these prices are comparable to most stores. Their job training program teaches people to work for only goodwill. All their "goodwill" they put out to the community is advertisement only.

Viewing 184 - 186 of 9,226 Reviews

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