Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 577 reviews)); "Great coworkers and understanding store manager" ((in 371 reviews)); "Flexible hours and good if you’re in school" ((in 209 reviews)); "They also were great for the employees" ((in 119 reviews)); "Good work environment to be a part of" ((in 116 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 899 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 192 reviews)); "No training provided for positions that should have training." ((in 87 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,226 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Jul 18, 2014

It is Just a Job. I would Leave in a Heartbeat if something of equal pay was available somewhere else.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lots of Vacation, Casual Dress

Cons

Point System for Attendance is Horrible. You actually are given points for Missing work for Blizzard conditions. Sorry, My Life is more Valuable then driving in white white-out conditions and roads that are not drivable. Too many really stupid rules.

1.0

May 15, 2014

unbalanced wages

Softlines worker

Recommend

CEO approval

Business Outlook

Pros

You have a job and the co-workers are nice.

Cons

Only hire part time for entry level positions. Not enough hours to live on.

3.0

Mar 30, 2014

Company living two lives, Retail in transition

Store manager

Recommend

CEO approval

Business Outlook

Pros

Great Mission, Genuine benefit to community, New Hires in Retail Management ( Director of Retail) could make a good place to work into a great place to work. An active second chance employer. Programs are community life savers and the desire to make a difference is real and actionable.

Cons

Poor Management in retail segment. 21 retail stores in local area chapter have at best mediocre management with a few notable standouts and inexperienced retailers at the store level. Any previous retail experience an actual hindrance to success. Company is still shell shocked with sales deficit due to a bed bug scare last summer and have tried draconian measures to recapture lost sales volume. Work life balance for management is non existent. The company recently trimmed all full time retail associates to 35 hours while maintaining the same staffing models. This just stretches the small retail teams further adding a new level of difficulty in attaining sales objectives.

Viewing 190 - 192 of 9,226 Reviews

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