Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 590 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 117 reviews)); "work environment was good for me" ((in 113 reviews)); "Flexible schedule was nice to have" ((in 97 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 882 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 271 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews about "training"

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

427 reviews

1.0

Sep 16, 2024

Fair

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits job training paid holiday

Cons

Very strict not understanding if you have health issues

4.0

Sep 16, 2024

Great company to work for

Cashier

Recommend

CEO approval

Business Outlook

Pros

Management training. Family atmosphere,great benefits.

Cons

Rude customers,late hours. Working holidays and weekends.

3.0

Jul 25, 2024

Great Starter Job

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Quick and easy training available

Cons

High employee turnover rates, which decreases store morale

5.0

Jun 29, 2024

Shift supervisor at goodwill

Shift supervisor

Recommend

CEO approval

Business Outlook

Pros

Goodwill has amazing on the job training and they love to promote from within the company.

Cons

goodwill has treated me very well however it is an extremely stressful job.

2.0

May 2, 2024

Think before you leap

Career advisor

Recommend

CEO approval

Business Outlook

Pros

Good health insurance although no 403k

Cons

Back stabbing atmosphere, belittling of staff, lack of process - like training, advertised offering not respected, change rules dail, most staff not happy, everyone scared of director

3.0

Sep 12, 2024

Meh

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Fast pace, there was always something to be done.

Cons

My specific location had slim to no training.

5.0

Apr 24, 2024

Great place to work for those wanting a hand-up not a hand-out...

Director human resources

Recommend

CEO approval

Business Outlook

Pros

Strong benefits package including tuition assistance and regular paid on-the-job training.

Cons

Some locations are busier than others and focus is on up-skilling workers to attain higher/better employment in the community. Paid, career training on-the-job is required.

3.0

May 22, 2024

No

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Good place to provide training

Cons

Low salary because of nonprofit

2.0

Jul 21, 2024

minimal instruction with biased support

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

There are a lot of motivated employees especially when new.

Cons

official training is rushed and non-comprehensive. Overall It is more cast based than skill or honesty.

4.0

May 14, 2024

Good HR Resources

Litter pickers

Recommend

CEO approval

Business Outlook

Pros

HR systems that will help you out. They also have certain programs that will help you out in need such as crisis for mental health and other conditions i.e disabilities. Little known fact but goodwill does offer training for jobs other than the position you are initially hired for. Primarily in the blue collar work but they also offer different programs depending on the time of year. Employee discount is also a bonus!

Cons

About the same as any other job to be honest. Hit or miss with coworkers and hr will vary from location to location.

Viewing 13 - 15 of 427 Reviews

Jobs at Goodwill

Goodwill

Goodwill reviews about "training"

Ratings by category

Ratings by demographic groups

Reviews by job title

Fair

Great company to work for

Great Starter Job

Shift supervisor at goodwill

Think before you leap

Meh

Great place to work for those wanting a hand-up not a hand-out...

No

minimal instruction with biased support

Good HR Resources

Jobs at Goodwill

Goodwill reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Goodwill reviews FAQs

Jobs at Goodwill