Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,053 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (886) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 527 reviews)); "The training is good and complete." ((in 123 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 60 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 38 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 364 reviews)); "No benefits / 401k and all" ((in 147 reviews)); "Poor management indeed." ((in 101 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 92 reviews)); "No pay for time off." ((in 37 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,167 total reviews)

Simon Yoxon-Grant

38% approve of CEO

31% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,167 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,167 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Sep 18, 2024

Stay AWAY

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

You get to work from the comforts of your own home.

Cons

Poor communication between management and employees. Company is not pro employee. They expect you to act like a robot. No paid days of.

LanguageLine Solutions Response

1y

Thank you for your feedback. We’re glad to hear you appreciated the work-from-home aspect. We recognize the importance of communication and employee well-being, and we’re always looking for ways to improve in those areas. Your suggestions for paid vacation and sick days are valuable, and we’ll take them into consideration as we continue to evolve our policies. We wish you well in your future endeavors.

1.0

Sep 18, 2024

Run!!

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

You work from home. Company is open to whatever schedule you want to work as long as it meets the needs of the company. You gain experience in different fields like car insurance, pharmacy, banks, health insurance, utility companies etc.

Cons

Calls are nonstop, you get 14 seconds in between calls, calls are answered automatically so if you need to report a call you have to do it within those 14 second. There are no raises when they tried giving us a raise they tried to do so in a form of a bonus. When we all raised our concern they took back those tiers and just gave everyone $1 across the board. Company wants you to work additional hours, but your check comes short. When you report the shortage you have to do payroll department job and send proof of hours worked and what you actually got paid. You have no one to reach out to in the moment if something comes up with a call. You literally have to submit a report request for everything! Benefits are terrible and it’s only for full time employees. You have to clock out to use the restroom or drink water.

LanguageLine Solutions Response

1y

Thank you for sharing your feedback. It’s great to hear you value the flexibility and diverse experiences offered in the role. We recognize that the high call volume and limited downtime can be challenging. We’re continually working on ways to streamline processes and improve communication, including addressing concerns about pay and benefits. Your insights are helpful as we seek to enhance the overall experience for our team. For further assistance and to receive the support you need, please reach out to us at interpretercommunications@languageline.com.

1.0

Sep 17, 2024

No support

Dari interpreter

Recommend

CEO approval

Business Outlook

Pros

You can work from home on a schedule of your own choosing.

Cons

There is no support for newly recruited staff. It only serves the interests of those hired before 2019 - all other recruits are grade II disposable assets. No equipment or decent salary incentives for post 2019 staff.

LanguageLine Solutions Response

1y

Our dedicated linguists are the heart of our operations, consistently upholding the highest industry standards as they interpret and translate for clients and the communities they serve. With 42 years of experience, our carefully developed call-handling protocol has been validated by numerous external agencies. For further assistance and to receive the support you need, please reach out to us at interpretercommunications@languageline.com.

Viewing 316 - 318 of 2,167 Reviews

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