Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,054 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 32% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and flexible" ((in 531 reviews)); "The training is good and complete." ((in 124 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 61 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 36 reviews)); "It really feels good to help people in need as it often is the case in some calls." ((in 22 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 368 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 144 reviews)); "Poor management indeed." ((in 99 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 92 reviews)); "No pay for time off." ((in 33 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,168 total reviews)

Simon Yoxon-Grant

37% approve of CEO

32% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,168 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews

2.0

Mar 21, 2022

You make more cleaning houses

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Basic healthcare coverage for full-time employees. Remote.

Cons

For all the terminologies and vocabularies to be learned in 6 weeks to do the job, the salary is way too low. Training materials are voluminous and do not include the target language of the terminologies we have to memorize. The trainer is not a native English speaker. Her accent is difficult to understand and she sometimes mispronounces words. Instructions are confusing. English and the target language are expected to be very well understood to do this. Fast note-taking is EXTREMELY essential.

LanguageLine Solutions Response

4y

Thank you for sharing your feedback. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry. Please note: we regularly review industry compensation. We wish you well in your future endeavors.

2.0

Jan 28, 2022

Why not work at McDonald's?

Cantonese interpreter

Recommend

CEO approval

Business Outlook

Pros

They offer decent benefits: 401K match, PTO, sick time, etc. There is also the satisfaction of knowing what you do improves people's lives.

Cons

I have been an interpreter here for over 3 years and have yet to receive a raise. You have little motivation to perform to the best on your ability because compensation is not performance based, nor are there any incentives. When I asked for a wage increase, I was told that all interpreters are paid the same, and wages match other companies compensation. In the time I've worked here minimum wage has risen from $11 to $15/hour and my wages have stayed the same. It gives interpreters no reason to stay. Why would I get paid the same amount as someone who has no skills and works at Chick-fil-A? It's a joke that interpreters, as important as they want us to feel, get compensated the same as high school fast food workers!

LanguageLine Solutions Response

4y

Thank you for taking the time to provide your feedback. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry. Please note: we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.

2.0

Dec 5, 2021

Do not work here

Translator

Recommend

CEO approval

Business Outlook

Pros

You are able to work from home.

Cons

Some of the calls are from 911, prison or hospitals and you will listen very unsettling stuff, they expect you to translate everything, hang up the phone afterwards and 5 seconds later, answer the next call. There was no mental health support offered after I had to translate the call of a rape victim, an interview from prison for a child abuser, and a 911 report from a mother who called afraid that her husband might kill her while you heard loud noises on the bockground and the children screaming terrified.. Worst comoany I have ever worked for.

LanguageLine Solutions Response

4y

Thank you for taking the time to provide your feedback. It is unfortunate you are not finding the support you need available. We have a variety of clients and types of calls. We do offer training and Support after difficult calls. In addition, we do have 24 X 7 support and self-support available in our extensive eLibrary. You can also join our Chatter groups for support & activities. If you would like to discuss further, please email interpretercommunications@languageline.com.

Viewing 508 - 510 of 2,168 Reviews

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