First, the training in the actual work you will do is only about a total of 4 hours. You have to learn ON YOUR OWN TIME, all the spanish proper words for Mortgage Companies, Car Insurance companies, Utility companies, medical terminolity, health insurance companies, Cash Advance Stores, credit card companies. If your not certified I think you probably don't know every single word in spanish for all these companies. However, the times you get called to get feed back, they criticize everyting you said wrong. Even if the other person understood everything you said and both parties were satisfied, if you did not use the correct word you will be marked for that.
The pay is minimum wage and then supposedly .25 cents after the half hour you worked but if you notice, they give you all your breaks at the END of the hour so for that hour you can only earn .25 cents for 15 minutes. If your shift ends like at the half hour of the hour like 3:30 or 4:30 you will only make half of the minimum wage in your state, her its about $3.30, even if you talked the entire hour.
If you work 7 hours and above you get 30 min lunch you don't get paid for and 2 (15) minute breaks, but if you work 6, you have only a 30 min break in the middle of your shift. This means you sit without being able to get up for one second almost 3 hours, and if the call does not end by your break time, there is a possibility you may end up sitiing for almost 4 hours. There is about a 2 second delay before you get a call, you don't even have time to take a gulp of water.
The stressful part is you don't know who is going to call and they use pretty fancy words that you may not know, if your caught saying the closest thing to the word then they say you are not meeting the interperteing expectation and you are sent to study on you own time all the words. If the training was more in depth, maybe this had been more helpful. It takes 2 years for you to be able to move from interpreter to any other position and there are no benefits. You can take a special but if you take too many your in trouble. It sounds too good to be true and for someone who may be certified and very knowledgable in ALL TERMINOLY in spanish this may be a good place to work, however if you know this much you may want to work in a place that pays way better.
