Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,054 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and flexible" ((in 518 reviews)); "The training is good and complete." ((in 134 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 59 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 36 reviews)); "It really feels good to help people in need as it often is the case in some calls." ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 371 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 152 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 100 reviews)); "Poor management indeed." ((in 99 reviews)); "pay scale and no raises" ((in 32 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,168 total reviews)

Simon Yoxon-Grant

36% approve of CEO

31% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,168 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,168 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Nov 3, 2024

Low pay, low call volume

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Work from home, good app

Cons

Decreased volume of calls over last 3 years - I wait 20 mins for a 5 min call very often!!!! ( paid per minute:( no pay increase over 8 years!!!

LanguageLine Solutions Response

1y

Thank you for sharing your feedback with us. We're pleased to hear you appreciate the work-from-home flexibility and our app. We recognize that your role as interpreters is essential to our operations, and we understand that call volume and compensation are important aspects of your experience. We’re actively reviewing ways to better support our interpreters, including improvements in compensation and communication. Your dedication and hard work are truly appreciated. Getting feedback on what we’re doing well and where we can improve is really helpful as we work to make things better. If you have additional comments please reach out to interpretercommunications@languageline.com.

2.0

Oct 31, 2024

Worst year of my life

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Hire with no experience Paid training Good supervisor in my case

Cons

The worst company culture The client is always right even if they bully you They don’t treat you as a human being Lowest possible salary with highest possible and impossible expectations

LanguageLine Solutions Response

1y

Thank you for sharing your thoughts with us. We’re glad to hear you appreciated the paid training and supportive supervision. While our compensation may not be above the industry standard, we ensure it remains consistent and competitive. We understand that a positive and respectful culture is key, and we’re committed to making meaningful improvements. We wish you all the best in your future endeavors.

2.0

Oct 29, 2024

Flexible schedule but low pay

Interpreter

Recommend

CEO approval

Business Outlook

Pros

The schedule is pretty flexible.

Cons

Very busy, back to back calls. They never raise one cent of your hourly pay once you get hired. I've been working here for more than 6 years, no matter how many times you ask them to increase your hourly rate, they always reject you. Also, it's so hard to take a day off, even you have 200 plus pay vacation hours. Almost everyday on the calendar showed "0" hours available for taking time off. They just refuse to let you take a day off work when you escalated your request.

LanguageLine Solutions Response

1y

Thank you for sharing your experience. We appreciate your commitment over the years and understand your concerns about pay and time-off policies. Your feedback is essential, and we recognize the importance of valuing our dedicated employees. We actively review our compensation and leave processes to better support our team. If you’d like to discuss this further reach out to interpretercommunications@languageline.com.

Viewing 562 - 564 of 2,168 Reviews

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