Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,054 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 535 reviews)); "The training is good and complete." ((in 124 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 60 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 35 reviews)); "It really feels good to help people in need as it often is the case in some calls." ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 360 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 152 reviews)); "Poor management indeed." ((in 101 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 89 reviews)); "No pay for time off." ((in 33 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,168 total reviews)

Simon Yoxon-Grant

36% approve of CEO

31% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,168 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,168 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Aug 18, 2024

EXTREME LOW PAY SWEATSHOP-LIKE JOB

Mandarin interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

the only pro is that there is no one after you, you just like a machine taking calls.

Cons

EXTREME LOW Hourly Rate like oh my god. I felt like worse than a begger.

LanguageLine Solutions Response

1y

Thank you for taking the time to provide your feedback. Our pay and benefits in comparison to other employers in our business while not above average are consistent with the industry. If you would like to discuss further, please email interpretercommunications@languageline.com.

2.0

Aug 8, 2024

Language line interpreter

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Work at home, pay is on time.

Cons

Low pay for the amount of work put in, promotion is only $1, this is very low with lots of call volumes for both VRI and OPI

LanguageLine Solutions Response

1y

Thank you for taking the time to provide your feedback. It is unfortunate you are not finding the support you need available. We have many resources, including a team of managers available to support and help our interpreters grow and be successful. Our pay and benefits in comparison to other employers in our business while not above average are consistent with the industry. If you would like to discuss further, please email interpretercommunications@languageline.com.

1.0

Feb 25, 2024

Zero base-pay raise system, leave while you can.

Interpreter

Recommend

CEO approval

Business Outlook

Pros

- Good Medical and Dental benefits - Work from home, no commute - Fixed schedule, no after-work responsibilities - paid time-off (but sometimes late paid] - option for additional hours

Cons

- Zero pay raise since start of employment - No pay-raise system (LLS keep giving false promises that it "may" rise in "near" future) - High stress calls and back-to-back calls. - No RRSP/pension plans for Canadian employees - Occasional late payment on the promised vacation pay, incentive pay and accrued time-off pay. - Lack of training and briefing to some of our clients (the users of our service) some of them don't even know how work with interpreters. - Focusing more on customer service than interpretation quality

LanguageLine Solutions Response

2y

Though these words are difficult to read, we will reflect upon them and use them as an opportunity to improve. We are always striving to be better for the employees who are LanguageLine’s core. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits, while not above average, are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.

Viewing 568 - 570 of 2,168 Reviews

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