Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,044 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 33% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (884) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (58) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Project Manager (22) , Vietnamese Interpreter (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and flexible" ((in 519 reviews)); "The training is good and complete." ((in 125 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 65 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 41 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 367 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 148 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 101 reviews)); "Poor management indeed." ((in 99 reviews)); "No pay for time off." ((in 36 reviews))

What LanguageLine Solutions locations have received the highest employee ratings?

Villahermosa , Guadalajara , León , Aguascalientes , Monterrey

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LanguageLine Solutions

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,163 total reviews)

Simon Yoxon-Grant

37% approve of CEO

33% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,163 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Jul 24, 2023

it's good if you want remote

Interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

remote options and very chill enviroment,

Cons

back to back to back calls non stop ( it is very taxing believe it or not )

LanguageLine Solutions Response

Thank you for taking the time to provide your feedback. We appreciate you taking the time to let us know there is room for improvement. As a Great Place to work for the past 3 years, we are always striving to do better for our employees. We wish you well in your future endeavors.

3.0

Jul 15, 2023

Confortable, chilled and a nice payment, but...

Spanish bilingual interpreter

Recommend

CEO approval

Business Outlook

Pros

The company take care about there employees, that is good because I consider it weird, payment its biweekly, and above the average, you dont recieve many calls per day, sometimes you do nothing. Normally you recieve customer service or social services calls. opportunity of grow

Cons

Im not gonna lie, this job requires a very strong personality, you will recieve many random calls, so you have to be ready for everything, and i mean, really serious things can happen, there is a very high probability to get traumas in this job, because i mean it, you will interprete 911 calls as medical calls, in my case i had to tell a woman she was going to die.

LanguageLine Solutions Response

Thank you for taking the time to write a review. The rules of customer service for our clients are crucial to each communication. We have many resources including a team of managers available to coach, support, and help our interpreters grow and be successful. If you have any further feedback to share, please email us at interpretercommunications@languageline.com.

2.0

Jul 13, 2023

Not that good of a company

L3 interpreter

Recommend

CEO approval

Business Outlook

Pros

Home Office Good Salary Can be laidback at times

Cons

No help at all No contact with other humans appart from any call you might receive No help or assistance, also no explanation on how do you get paid

LanguageLine Solutions Response

Thank you for taking the time to provide your feedback. It is unfortunate you are not finding the support you need available. We do review our training materials and strive to provide the most up to date training possible. In addition, we do have 24 X 7 support and self-support available in our extensive eLibrary. You can also join our Chatter groups for support & activities. If you would like to discuss further, please email interpretercommunications@languageline.com.

Viewing 79 - 81 of 2,163 Reviews

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it's good if you want remote

Confortable, chilled and a nice payment, but...

Not that good of a company

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