Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,044 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 33% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (884) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (58) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Project Manager (22) , Vietnamese Interpreter (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 533 reviews)); "The training is good and complete." ((in 137 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 55 reviews)); "Helping people feels good" ((in 37 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 21 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 367 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 155 reviews)); "Poor management indeed." ((in 99 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 97 reviews)); "No pay for time off." ((in 37 reviews))

What LanguageLine Solutions locations have received the highest employee ratings?

Villahermosa , Guadalajara , León , Aguascalientes , Monterrey

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,163 total reviews)

Simon Yoxon-Grant

37% approve of CEO

33% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,163 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Aug 3, 2025

Treat you like a foreign slave

Mandarin interpreter

Recommend

CEO approval

Business Outlook

Pros

None! I want to sue this company for treating the employees like slave!And I received attorney letter because some other employees already suing the company and asked me to join in!

Cons

A long list 1) bad pay for the difficult medical terminology you must know it all 2) back to back calls with only 15 minutes break in 4 hours! 3) The medical insurance do not cover any medical bills and hospitalization!Don’t waste $$ on first health insurance is a joke.

LanguageLine Solutions Response

10mo

We understand that you feel strongly about your time with the company. We encourage individuals with questions or concerns to reach out through the appropriate internal channels.

1.0

Jul 31, 2025

Awful Company

Spanish intrepeter

Recommend

CEO approval

Business Outlook

Pros

-Calls aren't always back-to-back depending on the day. - Training was easy to understand, and their app was easy to use.

Cons

LanguageLine Solutions has to be, without a doubt, one of the worst companies I've ever had the displeasure of working for. The biggest and most glaring problem with this company is that they do not treat their interpreters like human beings, but rather heartless machines whose only function is to translate and nothing else. They'll constantly disable your profile for the most absurd reasons such as ''receiving too many short calls'', (something that is literally impossible to predict and control), or if you make any sort of mistakes during calls, since they expect you to translate everything perfectly 100% of the time. This being a customer service job, the calls you take can be very unpredictable and you might encounter several rude clients. When this happens, you better PRAY that a customer you translate for doesn't file a complaint against you, because Language Line will disable your profile for this as well, even if they did NOT monitor the call and thus, no real evidence exists that what the customer is complaining about actually happened. What's worse is that they never consider your side of the story, they don't consider the stress and frustration the interpreter might be feeling during the call. They only care about absolute flawless, perfect interpretations, and their precious clients. My experience here was atrocious, and I don't wish for anyone to go through what I did. It was disrespectful, inhumane, unfair, and so much more than I can write in one review. I advise you, stay far, far away from this company, because it's very clear from the moment you start working for them, that they don't see you as a person, they only see you as a tool.

LanguageLine Solutions Response

10mo

Thank you for your feedback! Since you completed calls through one of our partners, we recommend reaching out to them directly to share your comments. Wishing you all the best!

4.0

Jul 31, 2025

Great company to work for

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Training at this company is great when you are starting!

Cons

Speaking with live people was a problem for a long while although there has been a lot of improvement in that area.

LanguageLine Solutions Response

10mo

Thank you for taking the time to share your feedback and for your years of service with LanguageLine Solutions. We're glad to hear that you found our training program helpful as you began your journey with us—our goal is to provide strong support from day one. We also appreciate your comments regarding communication. We recognize that connecting with live support has been a challenge in the past, and we’re pleased you’ve noticed recent improvements. We remain committed to making access to assistance even more responsive and effective. If you have additional suggestions or feedback, please email interpretercommunications@languageline.com

Viewing 106 - 108 of 2,163 Reviews

Jobs at LanguageLine Solutions

Pohnpeian Interpreter