employer cover photo
employer logo
employer logo

LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,164 total reviews)

Simon Yoxon-Grant

37% approve of CEO

33% positive business outlook

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,164 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Apr 17, 2015
Recommend
CEO approval
Business Outlook

Pros

- Work at home. - Earning an income to survive if lack of other options.

Cons

- Job requires great skills , education, effort but in the other hand Miserable pay, minimum wage, no respect. -No paid vacations, hard to get days off without them seizing the opportunity to count it against you, inflexible schedule. - According to their client companies LLS charges them high bills , for one day of an interpreter's work about approximately 10000 USD , the interpreter gets less than 90, that's how cheap they are ... - Slave driving Greedy company only interested in profit and exploitation of employees. - They sometimes claim mistakes in the calculation of payroll but mysteriously these "mistakes" always give you less than they owe, never more. you always have to be vigilant and document and watch the number of hours you worked which gives you extra work in addition to the already high demand, stressful work you are doing. - Clients/agents from companies you interpret for are sometimes, rude , stressed, uneducated, stupid, not trained on how to work with an interpreter and tend to blame the interpreter for their incompetence, in which case your own company does not get your back and throws the interpreter under the bus to appease the client. Interpreters are considered disposable, and that is why the company cannot retain a lot of experienced competent interpreters and counts on continuous hiring with low standards. management is cheap in compensation of equipment etc, they always try to find excuses to give you only partial compensation or nothing at all. they refused to pay for equipment claiming it is not the kind that they want, then after I proved to them it was not the case, they only paid for one piece of equipment and not the other. Despite having outstanding evaluations and excellent performance there is no reward or incentive in the long term except for a tiny taxable performance bonus of about a hundred and smth dollars twice a year. you only hear from them if they are trying to police you, or if they get an inaccurate complaint from a from a 1 over 100 mentally unstable frustrated client trying to use the interpreter as a punchbag to blame for his own issues, problems, incompetence, etc. in which case LLS takes his word over yours. -The Fact that they post fake positive employee reviews here to mislead possible prospects.

1.0
Sep 4, 2016
Recommend
CEO approval
Business Outlook

Pros

None, good for nothing, stay away as much as possible

Cons

upgraded to video interpreter( wages same) and also have to work on national holidays even on labour day. Minimum wages with back to back calls like slaves, no value of interpreters while management takes all perks with paid vacations .

1.0
Feb 23, 2018
Recommend
CEO approval
Business Outlook

Pros

There is none. No benefits, no paid holidays, none.

Cons

Largely underpaid, management is a joke. I work as a full-time over the phone interpreter, there's a 15 minute break in the morning and one in the afternoon, and half an hour for lunch. So basically you can go to the bathroom three time throughout eight hours. If you take your break more than 18 minutes, there will be phone calls and emails come in to remind you that you are not supposed to take three more minutes. No benefits at all, no paid vacations. I worked on all holidays, Easter, 4th of July, Thanksgiving, Christmas, New Year's, you name it. And you don't get paid more when work on holidays, it's still less than $15 an hour. And don't ever expect a pay raise. Working for them really should be your last option. Working from home is not really that much of an advantage, because you can't leave your desk since it's a landline and the calls come in one after another.

Viewing 151 - 153 of 2,164 Reviews

Glassdoor has 3,045 LanguageLine Solutions reviews submitted anonymously by LanguageLine Solutions employees. Read employee reviews and ratings on Glassdoor to decide if LanguageLine Solutions is right for you.