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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,164 total reviews)

Simon Yoxon-Grant

37% approve of CEO

33% positive business outlook

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,164 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Sep 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Friendly recruiters, a message board where you can communicate to other interpreters.

Cons

Don't make the same mistake I did and stay away from this company. This is by far the most stressful job I ever had and get ready to be treated as dirt. The interpreters are getting paid $10 an hour which is what they normally pay customer service people in India. Yet you are expected to know a lot of legal and medical terminology and follow a rigorous protocol which includes picking up the phone on the first ring. You will make a lot more money working at 7/11 or at your local gas station and at least will be able to take short breaks during the day. The only reason this company is still in business is because there are a lot of people who for one reason or another (caring for a child, etc.) need to work from home.

1.0
Nov 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Work from home; but must be in a very quiet environment.

Cons

I have been with this company for almost five years. So far, I have not been able to talk to an HR or any representative from the company except for the IT. The pay is unsatisfactory, training is unpaid, holidays are tricky and unclear either forced day-off or forced to work with non-holiday pay, no chance for advancement with the company, and retaliation seems to be their favorite game when any unwanted questions or subject is raised. Comapany uses unclear codes system that can be manipulated as the management desires. Vacations are very hard to be approved, especially for hourly interpreters. Vacations are usually unpaid unless you fight them for it and have to refer them to the contract. They don't educate their client's how to use Interpreter services which leaves their clients disappointed and the interpreter has to handle the frustration of such situation from both the customer and the client. There is a huge gap between the joints of the company. I don't know who should I report to or who is my manager and I have been working for this company for more than 4 years. HR hardly responds to requests or email. You have no rights unless you can prove the opposite.

1.0
Feb 23, 2016
Recommend
CEO approval
Business Outlook

Pros

working from home saves commute time

Cons

No benefits!!!! No sick days! They somehow got away with not providing employees with health insurance despite the health reform law. You work your butt off like a sweatshop and get paid almost minimum wage. The communication is absolutely terrible! They have no consideration for anything, let alone their employees. No employee is treated like a human being. They have this thing called the GM plan which seems like it was created by lucifer himself. I could go on till tomorrow ranting about this company. STAY AWAY!

Viewing 154 - 156 of 2,164 Reviews

Glassdoor has 3,045 LanguageLine Solutions reviews submitted anonymously by LanguageLine Solutions employees. Read employee reviews and ratings on Glassdoor to decide if LanguageLine Solutions is right for you.