Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,054 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 32% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (886) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 520 reviews)); "The training is good and complete." ((in 130 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 62 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 34 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 21 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 368 reviews)); "No benefits / 401k and all" ((in 143 reviews)); "Poor management indeed." ((in 99 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 93 reviews)); "No pay for time off." ((in 36 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,167 total reviews)

Simon Yoxon-Grant

37% approve of CEO

32% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,167 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,167 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews

3.0

Dec 4, 2017

Not Efficient in Handling Overseas Interpreter

Medical interpreter

Recommend

CEO approval

Business Outlook

Pros

1. Challenging, could be good if you like to learn and expand your vocabulary 2. Great job to practice your language skills 3. Great support team. Support requests are being handled almost immediately. 4. Working from home is great if you want to skip the daily commute to and fro workplace.

Cons

1. Horrible management 2. Being treated like a part timer while we clock in 40 hours per week, no paid leave (be it annual leave, sick leave, and etc.) 3. Does not build up people. It tears down people. I have anxiety because they're too strict on us. 4. Demanding and never listens. Top management thinks that they're better than us and unwilling to listen. 5. Poor communication with its overseas counterpart. We're being manhandled by an agency here and our salary was delayed for TWO WHOLE WEEKS! 6. Asking interpreters to attend to training and meeting outside of working hours. 7. Promised by the overseas counterpart that our schedule is flexible. However, it is as rigid as stone.

LanguageLine Solutions Response

8y

Thank you for taking the time to write this review. I’m sorry to hear the reasons for the change and I take them to heart. I wish you the best of luck in your new role. The fact that you have left the company does not make your feedback any less valuable. Please feel free to contact my office so that we can exchange ideas and keep this conversation going. I would like to hear more of your feedback. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions

1.0

Dec 1, 2017

Horrible Company...Never and Ever Approach

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You get to work from home. Other than that, no pros at all!

Cons

- Lack of communication between the management and employees. - Lack of clarity in explaining company's leave& absence policy and holiday policy. - Only 3 Paid holidays but even in paid holidays you may be reported absent. - Every HR and every Scheduling Dept. officer would give you a different interpretation of the issues you are seeing in your paystub. - No unified coding when it comes to absence/leave/off days. No surprise if reality does not reflect the paper contract you received when you were first hired. - Too many technical issues and discrepancy in the scheduling. - Frequent transition from one call platform to another. - Management may decide to have you shift from one platform to another without notifying you ahead of time. You will end up showing as "absent" in their records while you work 8hrs in another platform. - No pay upgrade at all. - No promotion - You get to work for them 20 yrs without having a change for regular pay increase like other companies unless you fight for that. - tens of other issues which I am sick of dealing with on a daily basis. - People who monitor/assess or evaluate your performance are way behind you in performance and language capabilities. Their language is horrible. - Some full time employees have paid time off, others do not have at all.

LanguageLine Solutions Response

8y

Though they are difficult to hear, I want to thank you for taking the time to share your thoughts. I am sorry that your experience at LanguageLine Solutions has not matched our intention of being the best place you have ever worked. We consider our team of interpreters to be our greatest asset, and it is of paramount importance to me that you feel valued. If you would like to share more, please contact my office and schedule an appointment. I welcome the opportunity to hear more about your concerns and suggestions for improving our company. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions

5.0

Nov 29, 2017

transfer agent

Enterpreter

Recommend

CEO approval

Business Outlook

Pros

people skills , long time in the business .

Cons

schedule strict, long hours . but good pay

Viewing 1699 - 1701 of 2,167 Reviews

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