Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,054 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 32% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (886) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 520 reviews)); "The training is good and complete." ((in 130 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 62 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 34 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 21 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 368 reviews)); "No benefits / 401k and all" ((in 143 reviews)); "Poor management indeed." ((in 99 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 93 reviews)); "No pay for time off." ((in 36 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

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LanguageLine Solutions

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,167 total reviews)

Simon Yoxon-Grant

37% approve of CEO

32% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,167 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

2K reviews

4.0

Nov 16, 2017

Telephone interpreter

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good paid training program and support materials; flexible schedules and plenty of o/t; attractive incentives to work on weekends.

Cons

It can get repetitive and boring

3.0

Nov 14, 2017

Have not received paycheck

Interpreter

Recommend

CEO approval

Business Outlook

Pros

It's an easy job, just interpreting from Spanish to English and vice versa, I work on site.

Cons

I have been there for a month, on my third pay period and have not received one paycheck. The story is that it was lost in the mail. There are about 15 other people who have had the same trouble. Apparently this is common, other colleagues that have been with Language Line Solutions have stated it took forever to receive their first two paychecks.

LanguageLine Solutions Response

Thank you for your feedback. We are committed to creating a transparent and collaborative environment for all our employees, so I am disappointed to hear about your experience. We value and consider all feedback, as we are always striving to improve. Regarding your specific complaint regarding your paycheck, please know that we offer the (IHD) interpreter helpdesk as a resource to interpreters to reach immediate resolution should you have any issues such as the one you’ve described. If you have any difficulty accessing this resource, please contact my office and we will remedy the situation right away. Thank you for your contribution to LanguageLine Solutions. If you have further comments, please contact my office and schedule an appointment so we can speak directly. I look forward to exchanging ideas with you. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein President and CEO, LanguageLine Solutions

2.0

Nov 9, 2017

A voice to both the client and the patient. Making it possible to communicate.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working from the comfort of your home is a huge plus . The fact that you are helping people and be their voice is very rewarding.

Cons

Very low rates and the work load is overwhelming. If you are not a contractor and you receive regular pay the phone will not stop. Before quitting they were forcing everyone to switch to video calls as well.

LanguageLine Solutions Response

Thank you for taking the time to write this review. I’m sorry to hear the reasons for the change and I take them to heart. I wish you the best of luck in your new role. The fact that you have left the company does not make your feedback any less valuable. Please feel free to contact my office so that we can exchange ideas and keep this conversation going. I would like to hear more of your feedback. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions

Viewing 1705 - 1707 of 2,167 Reviews

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LanguageLine Solutions

LanguageLine Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Telephone interpreter

Have not received paycheck

A voice to both the client and the patient. Making it possible to communicate.

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