Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,049 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 33% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Project Manager (22) , Vietnamese Interpreter (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and flexible" ((in 529 reviews)); "The training is good and complete." ((in 136 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 62 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 35 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 370 reviews)); "No benefits / 401k and all" ((in 146 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 96 reviews)); "Poor management indeed." ((in 96 reviews)); "No pay for time off." ((in 35 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,166 total reviews)

Simon Yoxon-Grant

37% approve of CEO

33% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,166 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Sep 26, 2022

Its Draining

Medical interpreter

Recommend

CEO approval

Business Outlook

Pros

You get paid if you do the job which is continuously interpreting for 8 hours straight, you get 2 15 min breaks along with 1 30 min lunch.

Cons

They disable you for short calls. And it take hours to have them re-able your login pin again. Its harsh labor, interpreters are treated like trash. Nobody cares about interpreters, they have 14,000. You are a nobody in this company, IHD treats you like trash always lecturing you and sending you termination threats. This job will numb your brain, I rather flip burgers at McDonalds and get paid $20 than this. They will NEVER give you a raise. Your mental health will deteriorate, Working for this company means listening to peoples problems, always depressing, never anything good.

LanguageLine Solutions Response

3y

Thank you for taking the time to provide your feedback. We are always striving to be better for the employees who are LanguageLine’s core. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.

1.0

Nov 8, 2019

Horrible company! Stay Away!

French interpreter

Recommend

CEO approval

Business Outlook

Pros

I honestly can't find any pros

Cons

They will make you work like a slave. Calls are back to back, you will be constantly monitored and in between the short 15 minutes breaks (one in the morning and one in the afternoon) you will not even be able to go to the bathroom. On top of that they will pay you very little money for very technical interpretation for Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. They hire at high school graduate level for jobs that require the expertise of someone who has at least a bachelor degree, just in order to pay minimum wage. I really had a horrible experience working like a robot. I did quit really fast because this job started giving me anxiety issues. Besides, there are lots of technical issues and any time you do not work because of technical issues, this is deducted from your pay. I can't believe they are treating employees like this and getting away with it!!!

2.0

Oct 9, 2019

Good for gaining experience. Bad for your pocket once you're completed with your training.

Over the phone interpreter

Recommend

CEO approval

Business Outlook

Pros

They have good training, a great place for anyone who is just starting out interpreting with no experience or training. You can get their training for free as their employee and save your self around $500 for the certification. You can work from home. The work itself is rewarding as you get to help people and gaining knowledge in other areas that you can learn for yourself.

Cons

Depends on your schedule, most of them would have back to back calls with very minimal or no break. Some salary issues from time to time so make sure you check if your paycheck matches your worked hours. They are strict on their schedule changes. You can request to change the schedule once a year but there is no guarantee that they will approve your request. Pay is lower compared to other interpreting companies. High stress due to back and back calls, therefore you'll likely to experience burn out sooner.

Viewing 214 - 216 of 2,166 Reviews

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