Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,049 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Project Manager (22) , Vietnamese Interpreter (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 525 reviews)); "The training is good and complete." ((in 125 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 59 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 37 reviews)); "It really feels good to help people in need as it often is the case in some calls." ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 376 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 157 reviews)); "Poor management indeed." ((in 100 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 97 reviews)); "No pay for time off." ((in 36 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,166 total reviews)

Simon Yoxon-Grant

38% approve of CEO

31% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,166 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Jan 2, 2025

Outsourced vendor is just a sweatshop

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Honestly, I struggle to find any positives about this job. While remote work is often seen as a benefit, working this job might make you question that belief entirely. Some of my colleagues have even developed mental health issues due to the demands of this role, and, unsurprisingly, the company provides no support or assistance to address these challenges.

Cons

The training provided was extremely basic. For those without a medical background, you're often left to figure things out on your own. While they claim to offer resources on the portal, these are only available in English with no translations provided, and using tools like Google Translate is not allowed. If you reach out for clarification or additional details, your inquiries are typically ignored.

LanguageLine Solutions Response

1y

Thank you for taking the time to share your review. Since you are handling calls through one of our partners, we kindly encourage you to reach out to them directly to share your feedback. This will ensure that your valuable insights reach the appropriate team, allowing them to address your concerns or suggestions effectively.

2.0

Dec 28, 2024

Working here made me sick physically

Mandarin interpreter

Recommend

CEO approval

Business Outlook

Pros

Tranining for entry level employee.

Cons

Too many. Besides low wage, high stress working enviroment. It has a very bad medical insurance plan that it covers almost nothing. Because of the high intensive interpretation and mental stress from clients(poor audio, vague voice, spoken too fast, nonsense, accent, wrong language...), I got TMJ and went to so many different doctors, they couldn't fix me. The pain comes from your head, your ear, your mouth. When you eat, when you talk, everything that you need to use the temporomandibular joint and the muscles connecting to it. The things that you do without thinking now becomes a problem. The wage paid was so minimum and the cost is your health. I had left the company for a while, but the chronic pain it left me still constantly bothers me. They even took me money without my permission after a year I left from my 401k plan, but yet to be able to explain the difference amount. And Lincoln Financial Group wouldn't do anything about it, because they only listen to LLS, their customer. Please run away from the company if you can before it destroys your health!

LanguageLine Solutions Response

1y

Thank you for sharing your experience. We acknowledge the demanding nature of interpretation work, and we offer various resources aimed at supporting interpreters' mental and physical health. While we understand that experiences may vary, we regret that our offerings did not meet your expectations. Regarding your concerns about your 401(k) plan, it is important to understand the plan guidelines. We wish you all the best in your future endeavors.

5.0

Dec 25, 2024

Good company

Interpreter

Recommend

CEO approval

Business Outlook

Pros

The job is flexible, reliable, and remote; I choose my schedule, and the rate is probably the best in the industry.

Cons

There re no cons so far

LanguageLine Solutions Response

1y

Thank you for sharing your experience working with LanguageLine Solutions! We’re thrilled to hear that you’re enjoying the flexibility, reliability, and remote nature of the job. It’s great to know that being able to choose your schedule and our competitive rates are making a positive impact on your work experience. We’re especially delighted that you haven’t encountered any cons so far. We strive to create a supportive and rewarding environment for all our interpreters, Thank you for being a valuable part of our team!

Viewing 247 - 249 of 2,166 Reviews

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