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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,166 total reviews)

Simon Yoxon-Grant

38% approve of CEO

31% positive business outlook

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,166 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Dec 23, 2024

You guys are a joke.

Recommend
CEO approval
Business Outlook

Pros

Customers are always grateful to you, some more than others, it feels good to make a difference, the job offers great job satisfaction. And you will feel " proud to serve them ".

Cons

Chaotic schedule that should be banned by the Geneva Convention. Not even war criminals shouls be treated like this. Prisons don't have this schedule. They make you work from 1am to 10am , then they give you some 10am - 7pm. Then 4pm - 1am. Then 8 pm - 5am . Always 6 days in a row but 5 days a week. If you can survive that then you're on pills or something because constantly changing your sleep schedule ruins your biological clock, you're always tired, you can't sleep, no energy on your days off, it's pure torture. But thankfully i have been layed off due to 2 reviews, one was legit was my fault and the other one was a lie. They don't care they always listen to customer feedback and never the interpreter but i moved to a different work place now, with a humane schedule , less work, 10 times easier, same pay. In this game there were winers and losers, and i want to thank LLS for ending my suffering. They lost an interpreter with over 3000 hours and multiple times " Interpreter of the month" to some unexperienced person who will quit after 2 weeks. I guess i won. I feel sorry for them. It's like a stressful but pleasant marriage but a marriage nontheless, and i am sad to go. But i am also happy at the same time because my current "wife" has bigger *coughs*. Advice for newcommers? You're on thin ice, always look for a job always study the job market because that 1 call that can end your contract is around the corner and management doesn't joke around with negative reviews even if the client is in the wrong they will take their word over yours and there's nothing you can do about it. 1 wrong step and you're done, you can be the best, you can have a strait record for years on end, once a couple of bad reviews hit, you're outta there the next second, you're done, out, caput, terminated. Don't even think of getting a loan form the bank these people will throw you out one day like you're nothing. But hey! great opportunity nontheless if you're as crazy as i am and need some bragging rights.

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LanguageLine Solutions Response
1y
We’re pleased to hear you found meaning in your work and felt proud of the positive impact you made on customers. We value and appreciate the dedication you brought to our team during your time here. We also recognize the challenges you described regarding the scheduling and review processes. We highly value your feedback, and we acknowledge that there’s always room for improvement, and your insights are helpful as we continue to refine our practices. We’re glad to know you’ve found a role that suits your needs, and we wish you the very best in your future endeavors.
4.0
Dec 17, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay is decent. You get the chance to grow as an interpreter because you are constantly learning new terminology but every single phone call pushes you to continue to grow. The systems they make you use are easy to use and don’t give technical issues.

Cons

No direct person to talk to like a manager. If you have an emergency situation come up, they want you to submit a request but they never approve it. They want you to help yourself by going to the libraries of glossaries and I believe they should give a direct line or contact to a supervisor or manager because if you’re new you’re trying your best to get better but it’s hard to do so when you have to do things by yourself.

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LanguageLine Solutions Response
1y
Thank you for sharing your detailed feedback about your experience. We're glad to hear that you find the work fulfilling and that the systems in place are user-friendly and support your growth as an interpreter. We understand the importance of having accessible support, especially when navigating challenges as a new interpreter. Your suggestion regarding direct access to a supervisor or manager is valuable, and we will share it with the appropriate teams for consideration. If you would like to provide more details, please reach out to us at interpretercommunications@languageline.com.
3.0
Dec 15, 2024

Meh...

Recommend
CEO approval
Business Outlook

Pros

work from home, comfortable, no pressure from management

Cons

fixed schedule, bad management, not a lot of freedom

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LanguageLine Solutions Response
1y
Thank you for your review. We’re glad to hear you appreciate the work-from-home option. We are always open to feedback to improve our processes. Please feel free to send additional feedback to InterpreterCommunications@languageline.com.
Viewing 250 - 252 of 2,166 Reviews

Glassdoor has 3,049 LanguageLine Solutions reviews submitted anonymously by LanguageLine Solutions employees. Read employee reviews and ratings on Glassdoor to decide if LanguageLine Solutions is right for you.