Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,049 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Project Manager (22) , Vietnamese Interpreter (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and flexible" ((in 529 reviews)); "The training is good and complete." ((in 124 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 63 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 40 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 22 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 375 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 154 reviews)); "Poor management indeed." ((in 100 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 98 reviews)); "No pay raise after the initial raise" ((in 30 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,166 total reviews)

Simon Yoxon-Grant

38% approve of CEO

31% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,166 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,166 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Nov 3, 2024

Low pay, low call volume

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Work from home, good app

Cons

Decreased volume of calls over last 3 years - I wait 20 mins for a 5 min call very often!!!! ( paid per minute:( no pay increase over 8 years!!!

LanguageLine Solutions Response

1y

Thank you for sharing your feedback with us. We're pleased to hear you appreciate the work-from-home flexibility and our app. We recognize that your role as interpreters is essential to our operations, and we understand that call volume and compensation are important aspects of your experience. We’re actively reviewing ways to better support our interpreters, including improvements in compensation and communication. Your dedication and hard work are truly appreciated. Getting feedback on what we’re doing well and where we can improve is really helpful as we work to make things better. If you have additional comments please reach out to interpretercommunications@languageline.com.

1.0

Nov 1, 2024

Terrible, Terrible Place to Work

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

Work from home (That's it)

Cons

No schedule flexibility; only one annual schedule change allowed with no transparency in options Excessive adherence monitoring and rigid disciplinary process based on adherence percentages Poor coordination between Operations and IT, leading to delays and frustration Low pay at $5 an hour

LanguageLine Solutions Response

1y

Thank you for taking the time to share your feedback. We're glad to hear you appreciate the ability to work from home. We understand that schedule flexibility, adherence policies, and coordination between departments are essential for a positive work experience, and we’re actively working to improve in these areas. Your input is invaluable as we strive to create a more supportive and responsive environment for all employees. We appreciate your dedication and honesty.

2.0

Oct 31, 2024

Worst year of my life

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Hire with no experience Paid training Good supervisor in my case

Cons

The worst company culture The client is always right even if they bully you They don’t treat you as a human being Lowest possible salary with highest possible and impossible expectations

LanguageLine Solutions Response

1y

Thank you for sharing your thoughts with us. We’re glad to hear you appreciated the paid training and supportive supervision. While our compensation may not be above the industry standard, we ensure it remains consistent and competitive. We understand that a positive and respectful culture is key, and we’re committed to making meaningful improvements. We wish you all the best in your future endeavors.

Viewing 277 - 279 of 2,166 Reviews

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