Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,049 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Project Manager (22) , Vietnamese Interpreter (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and flexible" ((in 523 reviews)); "The training is good and complete." ((in 134 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 64 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 37 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 22 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 366 reviews)); "No benefits / 401k and all" ((in 158 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 100 reviews)); "Poor management indeed." ((in 97 reviews)); "No pay for time off." ((in 33 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,166 total reviews)

Simon Yoxon-Grant

38% approve of CEO

31% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,166 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews

2.0

Oct 30, 2024

Loved my job the company

Spanish medical interpreter -work at home

Recommend

CEO approval

Business Outlook

Pros

Get to help people and work at home No previous experience or degree needed

Cons

low salary You are seen as a machine. For example, very strict bathroom breaks and breaks in general. You have to attend one call after another for 8 hours even if you feel bad or overwhelmed by some medical cases.

LanguageLine Solutions Response

1y

Thank you for sharing your feedback. We're happy to hear you appreciated the opportunity to help people and the flexibility of working from home, as well as the accessibility of the role. We understand your concerns about the salary and the strict break policies. It’s important for us to ensure a supportive work environment for our interpreters. We wish you well in your future endeavors.

3.0

Oct 29, 2024

It’s okay

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Working from home Pay on time

Cons

Huge call loads Back to back calls

LanguageLine Solutions Response

1y

Thank you for your feedback! We're glad to hear that you're enjoying the ability to work from home and that you appreciate our commitment to timely pay. We understand that high call volumes can be challenging, and we’re continuously working to improve the workload and support for our interpreters. Your insights are valuable as we strive to enhance the overall experience for our interpreters. Should you have additional feedback feel free to reach out to interpretercommunications@languageline.com.

2.0

Oct 29, 2024

Flexible schedule but low pay

Interpreter

Recommend

CEO approval

Business Outlook

Pros

The schedule is pretty flexible.

Cons

Very busy, back to back calls. They never raise one cent of your hourly pay once you get hired. I've been working here for more than 6 years, no matter how many times you ask them to increase your hourly rate, they always reject you. Also, it's so hard to take a day off, even you have 200 plus pay vacation hours. Almost everyday on the calendar showed "0" hours available for taking time off. They just refuse to let you take a day off work when you escalated your request.

LanguageLine Solutions Response

1y

Thank you for sharing your experience. We appreciate your commitment over the years and understand your concerns about pay and time-off policies. Your feedback is essential, and we recognize the importance of valuing our dedicated employees. We actively review our compensation and leave processes to better support our team. If you’d like to discuss this further reach out to interpretercommunications@languageline.com.

Viewing 280 - 282 of 2,166 Reviews

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