Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,052 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (886) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Flexible hours when you work from home" ((in 536 reviews)); "The training is good and complete." ((in 129 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 63 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 37 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 374 reviews)); "No benefits / 401k and all" ((in 158 reviews)); "Poor management indeed." ((in 97 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 92 reviews)); "No pay for time off." ((in 33 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,167 total reviews)

Simon Yoxon-Grant

38% approve of CEO

31% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,167 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Oct 20, 2024

Run away fast

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Maybe if you like to work from home !

Cons

I have worked for over 6 years for this company who treat you like a robot!! I am so stressed and burned out by the demands they expected from you!They don’t care about you!And the health insurance is a joke ! They don’t cover hospital bills at all not even 0.1 %! Pay is so low not enough to cover your bills!Not worth it!

LanguageLine Solutions Response

1y

Thank you for your feedback and for your commitment over the past six years. Your concerns about stress, burnout, and health insurance coverage are important to us, and we recognize how critical it is to feel valued and supported. We're continuously working on improving our employee experience. We wish you well in your future endeavors.

1.0

Oct 18, 2024

Stay away from them

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Paycheck on time every two weeks

Cons

Their Quality assurance Rep. are people who are not humble enough to recognize when THEY are in the wrong, It looks like from every review they do on you, is mandatory they tell you you did something wrong, even if you didn't. They make it sound as if the interpreters are certified for Court, and they tell you that if the Judge asks if you are certified, you should answer "I'm certified by my company" (LIE) They don't pay enough for the kind of job. (Today you actually will make more flipping burgers)

LanguageLine Solutions Response

1y

Thank you for sharing your feedback and for your time with us at LanguageLine Solutions. We appreciate you sharing your experience with our Quality Assurance process. It's crucial for us that all feedback given is fair, constructive, and transparent. Our goal is to ensure the process supports interpreters in a way that is respectful and encourages growth. Regarding certification, we aim to provide clear guidelines and ensure our interpreters are informed on how to accurately represent their credentials. Compensation is another area we're actively reviewing to ensure it reflects the skill and dedication required for the role. We wish you well in your future endeavors.

3.0

Oct 17, 2024

Low pay, intense hours, often poor treatment by clients. Good flexibility, though.

Over the phone interpreter

Recommend

CEO approval

Business Outlook

Pros

Remote work, flexible hours, decent training. Can be rewarding work if you stick it out.

Cons

Pay is quite low for the field, but as LLS outsources to Latin American countries, they take advantage of the conversion rate and get away with it. The work is quite exhausting, often dealing with back-to-back calls, intense and fast interpreting with complex vocabulary, and rude clients. The worst part, however, is the horrid app through which you receive calls: it doesn't work half the time, constantly presents errors, and tends to have terrible audio quality, which of course affects the quality of the interpretation.

LanguageLine Solutions Response

1y

Thank you for sharing your review. As you were employed by one of our partners, we encourage you to reach out to them directly for support and share your feedback.

Viewing 289 - 291 of 2,167 Reviews

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