Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,052 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (886) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Flexible hours when you work from home" ((in 536 reviews)); "The training is good and complete." ((in 129 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 63 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 37 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 374 reviews)); "No benefits / 401k and all" ((in 158 reviews)); "Poor management indeed." ((in 97 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 92 reviews)); "No pay for time off." ((in 33 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,167 total reviews)

Simon Yoxon-Grant

38% approve of CEO

31% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,167 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Oct 16, 2024

Unprofessional

Medical interpreter

Recommend

CEO approval

Business Outlook

Pros

It’s remote, best part about the job

Cons

High calls volume, low pay. Calls ALWAYS go over your scheduled time and you don’t get compensated for OT OR HOLIDAYS. Unprofessional staffs (especially during training sessions). Expect you to handle calls of all nature, from insurance to government calls. Will force you to “level up” against your will (as in if you’re already L4 - qualified to take medical calls at the time you’re hired and initially trained, they will force you to train for L5 - legal calls, and eventually train you to take USCIS and FEMA calls). Not to mention, they only give you LITERALLY 2 days notice before your supposed new training starts. Some trainers are nice, some will talk just to hear themselves talk. Had one trainer shared something super personal and traumatic about his life in the middle of training… Emailed riddled with grammatical mistakes and misinformation - just shows you how much they pay attention to their job. Ok starting position if you actually like being an interpreter. But if you’re just looking to make some money and not passionate about this line of work, please please please try elsewhere. This place will drain you.

LanguageLine Solutions Response

1y

Thank you for sharing your feedback. It's unfortunate your experience here did not meet your expectations. At LanguageLine, we strive to create a respectful and supportive environment for all employees, and we take concerns like yours seriously. We value every employee's contribution. We wish you well in your future endeavors.

3.0

Oct 16, 2024

OK, but not great

Interperter

Recommend

CEO approval

Business Outlook

Pros

flexible in some ways. although extremely difficult to use UTO, there's a choice of being unexcused absent.

Cons

They never evaluate pay. So basically no matter how long or how well work there, there's really no effect. They give you a useless digital badge though. Same or even less pay for people who has worked here forever vs new hires. No benefits at all except 401k and the minimal mandated by law sick days. You get an extremely useless, minimal and bare medical benefit if full time, Only allow schedule change once a year. and it's not easy to get approved.

LanguageLine Solutions Response

1y

Thank you for sharing your feedback and for being part of the LanguageLine team. We understand your concerns about compensation and workload and take them seriously. We're always looking for ways to improve the employee experience. Your feedback is valuable as we continue to work on providing the best environment for all our employees. Should you wish you provide further feedback feel free to reach out to InterpreterCommunications@languageline.com.

1.0

Oct 15, 2024

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Work from home and helping people

Cons

Lack of benefits and paid time off

LanguageLine Solutions Response

1y

Thank you for sharing your feedback and for being a part of LanguageLine Solutions! We’re glad to hear that you appreciate the opportunity to work from home and make a difference in people's lives. We understand that benefits and paid time off are important aspects of any job, and we’re continuously looking for ways to improve the experience for our employees. Your feedback is invaluable as we work toward that goal. If you’d like to share more details or suggestions, feel free to reach out to us at interpretercommunications@languageline.com.

Viewing 292 - 294 of 2,167 Reviews

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