LanguageLine Solutions Interrpeter reviews

Even before the IT Dept. took over the company, around the end of last year, it was kind Kafkaian experience working for them. There was no more communication between the company and the interpreters than the paycheck, reproval and eventual training. Since the IT took over it is almost a hallucinatory experience. They are clueless regarding the work and characteristics of interpreters, but they created a "sophisticated system" that classify the interpreters and the calls. the new system is completely dysfunctional. In addition to their incompetence, they treat interpreters as blue collar, uneducated workforce - they only have management experience in that type practices. They send out nonsense e-mails; a smart fifth grader would understand that those have meaning and real content. They created the complete chaos and financial hardship in the life of hundreds of interpreters The accounting system is not transparent: no list of calls that you could compare with your notes, but this is the least. The head of IT Dept considers himself a visionary. Hitler considered himself too...

whatever your problem will be you won't get an answer. Clients not respectful, management not respectful. You will get a feeling of being nobody instead of feeling helpful (even if your coach give you great evaluations). I have been charged for the phone calls made under their new platform (I am talking of hundred of dollars) and no refund from them, they keep saying I am not dialing out properly but can't tell me what I am supposedly going wrong. I know I am following their process and it was overall a very bad experience. I don't recommend this company whatever your level of motivation is while you are considering this job. I quit today.