Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,054 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and flexible" ((in 518 reviews)); "The training is good and complete." ((in 134 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 59 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 36 reviews)); "It really feels good to help people in need as it often is the case in some calls." ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 371 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 152 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 100 reviews)); "Poor management indeed." ((in 99 reviews)); "pay scale and no raises" ((in 32 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

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LanguageLine Solutions

LanguageLine Solutions reviews about "training"

31% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

366 reviews

5.0

Oct 11, 2023

Very good company to work at but was underpaid in Brazil

Medical interpreter

Recommend

CEO approval

Business Outlook

Pros

Good company to work, paid for our training, the workers were all very considerate and helpful

Cons

Was underpaid in Brazil by a third-company that they choose to intermediate called Teleperformance.

LanguageLine Solutions Response

Thank you for taking the time to leave such a thoughtful review. We are happy to hear you enjoyed taking calls for us! Your employment relationship was with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback. We wish you well in your future endeavors.

3.0

Oct 12, 2023

Lack of training hours

Interpreter

Recommend

CEO approval

Business Outlook

Pros

- Management from Kelly service (for Canadian interpreters) was great

Cons

- I was hired as a medical interpreter but got calls from all different places including airport, banks, court, law firms(in the middle of the trial), emergency room, 911 etc which is overwhelming. - no time for going to washroom

LanguageLine Solutions Response

Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship was with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback. We wish you well in your future endeavors.

2.0

Nov 24, 2023

Great training

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Excellent Training and Company supplied equipment

Cons

Low pay. Management hard to reach.

LanguageLine Solutions Response

Thank you for taking the time to provide your feedback. We have many resources including a team of managers available to support and help our interpreters grow and be successful. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.

1.0

Nov 15, 2023

Not a good place to work

Interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

There are no Pros, except you can work from home. One full first month training.

Cons

Stressful, extremely low pay, no career advancement

LanguageLine Solutions Response

Thank you for sharing your feedback with us. After doing an extensive evaluation of our pay compared to other employers in our business, we find that our compensation, while not above average, is consistent with the industry. Employees’ professional growth and development are a priority for us. While advancement opportunities might sometimes be limited, we are committed to creating an environment that fosters growth and allows individuals to flourish in their careers. We wish you all the best in your future endeavors.

3.0

Oct 11, 2023

Terrible and high calls

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

Paid training and nice trainers

Cons

Not enough training and basically hire anyone

LanguageLine Solutions Response

Thank you for taking the time to provide your feedback. We strive to provide the most up to date training available, we have 24 X 7 support and self-support available in our extensive library, as well as a team of managers to support our interpreters. Additionally, we have many other resources available to support and help our interpreters grow and be successful. We wish you well in your future endeavors.

4.0

Oct 2, 2023

Overall a good experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexibility with the schedule and working hours Professional training prior to starting the work Rewarding nature of the job

Cons

Salary is too low in my opinion Difficult and sensitive nature of work Calls can be stressful at times

LanguageLine Solutions Response

Thank you for your feedback. We appreciate your input as it helps us identify areas for improvement and enhance our overall employee experience. Our compensation and benefits are reviewed on an annual basis; in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry.

1.0

Oct 23, 2023

Terrible experience

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Flexibility Salary in USD Paid training

Cons

You have to use your own devices Excessive workload

LanguageLine Solutions Response

We understand that occasionally we miss the mark. We value the feedback and appreciate you taking the time to let us know there is room for improvement. We wish you well in your future endeavors.

4.0

Oct 23, 2023

Great company to work for if you fit in the contractor line of work!

Portuguese interpreter

Recommend

CEO approval

Business Outlook

Pros

Over 4 years working with this company. They provided me with paid training for 6 months. Paychecks have always been on time and correct. Pay is fair and within market. Since it’s a very convenient remote position any type of assistance is rendered through access to an online portal library with how to type documents or a call to the 24 hour hotline for assistance or tech support directly with a professional. If further assistance is needed, sending an email gets a response within 24hours. Equipment and some supplies provided. Equipment is fixed or replaced within 24hrs with pay. You set your own schedule, they just ask that you stick to that schedule for at least a year. I work nights, by choice! You do not have to start out working graveyard shift or ever. All employees are respectful and professional.

Cons

I’d say the cons are related to the line of work. Although you are employed through the company you are contracted. This means bare minimal benefits. I’ve heard most people use this type of employment as part time to gain extra income. Not my case, I’m a full time contractor. The only thing I find hard to do is bid for vacation which is Unpaid. Part of the Minimal benefits.

LanguageLine Solutions Response

Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are happy to learn that you enjoy taking calls for us. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. Contractors are self-employed and not eligible for the same benefits as employees. If you’d like to provide further feedback, please email us at interpretercommunications@languageline.com.

1.0

Oct 25, 2023

Not worth it

Opi interpreter

Recommend

CEO approval

Business Outlook

Pros

Training Helping people who really need it

Cons

Low pay Awful treatment (it's always YOUR fault)

LanguageLine Solutions Response

Thank you for taking the time to provide your feedback and appreciate you taking the time to let us know there is room for improvement. We regularly review industry compensation and find that our compensation and benefits are consistent with the industry. We wish you well in your future endeavors.

4.0

Oct 2, 2023

It's okay

Interpreter

Recommend

CEO approval

Business Outlook

Pros

provide decent training before starting the job, offer flexible dates, remote position could be a good fit if it's your second job, good for beginners provide equipment as well

Cons

low pay could be stressful, especially full-time

LanguageLine Solutions Response

Thank you for taking the time to share your feedback. We appreciate hearing about your personal experience. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. We regularly review industry compensation/benefits. If you would like to discuss your compensation package further, please email interpretercommunications@languageline.com.

Viewing 34 - 36 of 366 Reviews

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Jobs at LanguageLine Solutions

Director, Product Development

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LanguageLine Solutions

LanguageLine Solutions reviews about "training"

Ratings by category

Ratings by demographic groups

Reviews by job title

Very good company to work at but was underpaid in Brazil

Lack of training hours

Great training

Not a good place to work

Terrible and high calls

Overall a good experience

Terrible experience

Great company to work for if you fit in the contractor line of work!

Not worth it

It's okay

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