Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,054 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 535 reviews)); "The training is good and complete." ((in 124 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 60 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 35 reviews)); "It really feels good to help people in need as it often is the case in some calls." ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 360 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 152 reviews)); "Poor management indeed." ((in 101 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 89 reviews)); "No pay for time off." ((in 33 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions "training" Reviews

4.0

Feb 14, 2024

Good company for new interpreters

Interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

Good training program; responsive management

Cons

Low pay and back to back calls

1.0

Feb 2, 2024

Worst company to work with

Spanish bilingual interpreter

Recommend

CEO approval

Business Outlook

Pros

-you gain experience on interpretation

Cons

-extremely low pay for the level of stress that you'll have to deal with -you have to deal with rude customers (REPs) and (LEPs) who can't even speak their own native language correctly -horrible audio quality on calls -company treats you as if you are a machine to them -never ending back to back -you WILL get burned out, and company will not care -no benefits whatsoever in working with them -no growth in the company at all -will have you interpret medical specialty calls without any real training and/or certification -don't provide any credentials or certification -will make you take and translate calls that you have no training for, like legal (for courts) and finance. -likes to use outsourcing to other companies and contries with very low pay

LanguageLine Solutions Response

2y

Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship is with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback.

3.0

Feb 9, 2024

Outsourced

L4 interpreter

Recommend

CEO approval

Business Outlook

Pros

You get a lot of experience without the need of a degree or special certification, good training and monitoring.

Cons

I am an outsourced employee from Mexico working for around $6 an hour, When you are working with the phone app you get at least 3–5 minutes between calls but with their computer program you get 0, and now you have to fill questioners. So, no time to reflect, study, or improve in between calls. We have protocols for long calls and when exhaustion is affecting your ability to interpret, which is funny since, if you transfer the call and hang up you will get another one immediately, so no time to reset from that "exhaustion in a long call". All of that for $6/h (currently, for a medical interpreter), it could be alright if the company was Mexico based, but it is a US based company, so it looks that they are trying so spend less in employees.

LanguageLine Solutions Response

2y

Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship is with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback.

3.0

Feb 13, 2024

Honest Review

Translator/interpreter

Recommend

CEO approval

Business Outlook

Pros

1. Option to work from home 2. No dealing with coworkers 3. Working in Pijamas

Cons

1. Throw you into the fire after training with little supervision 2. After the first week you are basically alone 3. Too high of a volume of calls, hardly any break between them 4. Working in customer service just sucks people are rude

LanguageLine Solutions Response

2y

Thank you for taking the time to write a review. We appreciate hearing about your personal experience. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. We have many resources, including a team of managers available to support and help our interpreters grow and be successful. Language access can be far more than transactional. It is not the mere exchange of words, as one would trade one currency for another. When done right, it is transformational, allowing our clients to understand not just what their customers say, but what they mean. If you have any further feedback to share, please email us at interpretercommunications@languageline.com.

1.0

Jan 29, 2024

Don't Quit Your Day Job.

Remote interpreter

Recommend

CEO approval

Business Outlook

Pros

Remote work. Personalized individual evaluations. Sundays off.

Cons

No paid holidays off. Minimum wage. Limited uto. No pto. No room for growth. HEAVY phones for certain languages. Unpaid in-service training (once passed onboarding.) No early shifts.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. It is unfortunate you are not finding the support you need available. We have many resources including a team of managers available to support and help our interpreters grow and be successful. We connect clients to our team of 21,000 professional, on-demand interpreters via audio or video in 30 seconds or less. We provide these services 24 hours a day, seven days a week, 365 days a year. Required training is paid. If you would like to discuss further, please email interpretercommunications@languageline.com.

2.0

Jan 7, 2024

Ok experience

Senior data analyst

Recommend

CEO approval

Business Outlook

Pros

Good starting point Remote work options

Cons

No emphasis on training or development, Don’t count on a promotion, Overworked and underpaid

LanguageLine Solutions Response

2y

Thank you for your feedback. We are sorry to hear that you did not have a great experience during your time with us. We value all feedback and continuously look for ways to enhance employee satisfaction. We wish you all the best in your future endeavors.

2.0

Dec 4, 2023

Don't Stay Here Too Long

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

Remote Forces you to learn vocabulary for both English and your respective interpreting language.

Cons

Low pay Was cut 40 hours because of excessive staffing Hard to get in contact with superiors or folks from other departments No phone line for any department except for technical support Little training for level 3 interpreting

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. We appreciate you letting us know there is room for improvement. We do have many resources including a team of managers available to support and help our interpreters grow and be successful. We wish you well in your future endeavors.

2.0

Feb 2, 2024

Company to start

Spanish medical interpreter

Recommend

CEO approval

Business Outlook

Pros

No experience needed Part time Payed training

Cons

Under payed Bad communication Calls every minute with out brakes Short brake

LanguageLine Solutions Response

2y

Thank you for taking the time to share your feedback. As a “Great Place to Work” taking care of our interpreters is very important to us. One of our core values is continuous improvement and we are always looking for ways to ensure our interpreters feel valued and the feedback shared is put to good use. We wish you well in your future endeavors.

3.0

Jan 18, 2024

a good place to start

Interpreter

Recommend

CEO approval

Business Outlook

Pros

good training materials for interpreters without any experiences

Cons

stressful due to high volume calls

LanguageLine Solutions Response

2y

Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship was with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback