Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,054 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 535 reviews)); "The training is good and complete." ((in 124 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 60 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 35 reviews)); "It really feels good to help people in need as it often is the case in some calls." ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 360 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 152 reviews)); "Poor management indeed." ((in 101 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 89 reviews)); "No pay for time off." ((in 33 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions "training" Reviews

1.0

Mar 22, 2024

Consider LLS as a training ground for your career in interpreting

Interpreter

Recommend

CEO approval

Business Outlook

Pros

If you are a beginner, LLS is a good company to start with. The company provides excellent training and offers very heavy workload, which helps polishing your skills and gaining valuable experience.

Cons

Once you’ve developed your capabilities, you can move on to better-Paying and more decently treated positions. Consider LLS as a training ground for your career in interpreting.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. It is unfortunate you did not find the support you needed available. We have many resources available to support our interpreters and be successful. We wish you well in your future endeavors.

3.0

Mar 11, 2024

I think i never had worked such a taxing job

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

You learn that you can Interpret * if you are fully bilingual, They offer training as well.

Cons

The pay is low and they demand a very high professional service, Calls are one after the other and just like a 12 seconds between calls, 1 Break for 15 min lunch 30 min and thats all the breaks you get working 7 1/2 hours. If you take more time off, it can lead to problems (they discount that lunch break from pay check)

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback and appreciate you taking the time to let us know there is room for improvement. We regularly review industry compensation and find that our compensation and benefits are consistent with the industry. We wish you well in your future endeavors.

3.0

Feb 22, 2024

Bad Pay

Medical interpreter

Recommend

CEO approval

Business Outlook

Pros

Work from home Good training

Cons

Very bad salary Too much of a hassle

LanguageLine Solutions Response

2y

Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship is with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback.

5.0

Feb 21, 2024

Good place to start

Medical interpreter

Recommend

CEO approval

Business Outlook

Pros

Previous experience is not a requirement and they provide training, so it's a great place to start off.

Cons

For Mexico, the salary is great for a relatively inexpensive city but kind of low for more expensive cities.

LanguageLine Solutions Response

2y

Thank you for your feedback, We truly appreciate the time you took to share your thoughts and experiences. As a "Great Place to Work", we ensure to provide a positive experience to all of our employees. We wish you all the best in your future endeavors.

1.0

Feb 25, 2024

Zero base-pay raise system, leave while you can.

Interpreter

Recommend

CEO approval

Business Outlook

Pros

- Good Medical and Dental benefits - Work from home, no commute - Fixed schedule, no after-work responsibilities - paid time-off (but sometimes late paid] - option for additional hours

Cons

- Zero pay raise since start of employment - No pay-raise system (LLS keep giving false promises that it "may" rise in "near" future) - High stress calls and back-to-back calls. - No RRSP/pension plans for Canadian employees - Occasional late payment on the promised vacation pay, incentive pay and accrued time-off pay. - Lack of training and briefing to some of our clients (the users of our service) some of them don't even know how work with interpreters. - Focusing more on customer service than interpretation quality

LanguageLine Solutions Response

2y

Though these words are difficult to read, we will reflect upon them and use them as an opportunity to improve. We are always striving to be better for the employees who are LanguageLine’s core. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits, while not above average, are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.

3.0

Feb 19, 2024

Good for Part-Time or in-between jobs

Spanish bilingual interpreter

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, working from home, good training

Cons

No company benefits, low salary,

3.0

Mar 7, 2024

Salary

Interpreter

Recommend

CEO approval

Business Outlook

Pros

great training resources and quality assurance

Cons

Low pay with outsource companies like call centers such Teleperformance

LanguageLine Solutions Response

2y

LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship was with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback. We wish you well in your future endeavors.

3.0

Mar 14, 2024

meh

Mandarin interpreter

Recommend

CEO approval

Business Outlook

Pros

work from home, flexible hours

Cons

angry people on the phone, calls back to back, mandatory video training

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. We are always striving to be better for the employees who are LanguageLine’s core. If you would like to discuss further, please email interpretercommunications@languageline.com.

3.0

Mar 22, 2024

Mixed feelings

Learning coach

Recommend

CEO approval

Business Outlook

Pros

Great environment, training. friendly supervisors

Cons

low Pay, no holiday pay

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. After doing an extensive evaluation of our pay/benefits in comparison to other employers in our business, we find that our compensation and pay/benefits, while not above average, are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.

3.0

Feb 21, 2024

Can not take breaks

Interpreter

Recommend

CEO approval

Business Outlook

Pros

You get to work from home and learn a lot about interpreting. They have an amazing training.

Cons

If your an hourly employee and you need to log off for what ever reason for at least a few 2 mins. It counts against you.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback and appreciate you taking the time to let us know there is room for improvement. Breaks are scheduled within the Labor Law. We wish you well in your future endeavors.