Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,054 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 31% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 526 reviews)); "The training is good and complete." ((in 136 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 59 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 34 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 375 reviews)); "No benefits / 401k and all" ((in 155 reviews)); "Poor management indeed." ((in 96 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 92 reviews)); "No pay for time off." ((in 37 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews about "training"

31% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (366 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

366 reviews

1.0

Mar 22, 2024

Consider LLS as a training ground for your career in interpreting

Interpreter

Recommend

CEO approval

Business Outlook

Pros

If you are a beginner, LLS is a good company to start with. The company provides excellent training and offers very heavy workload, which helps polishing your skills and gaining valuable experience.

Cons

Once you’ve developed your capabilities, you can move on to better-Paying and more decently treated positions. Consider LLS as a training ground for your career in interpreting.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. It is unfortunate you did not find the support you needed available. We have many resources available to support our interpreters and be successful. We wish you well in your future endeavors.

5.0

May 6, 2024

Great place to work!

Interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

great company, flexible schedule, great training.

Cons

I don't have a con yet.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide such great feedback! We are happy to hear you are enjoy being part of the LanguageLine Family! If you would like to discuss anything further, please email interpretercommunications@languageline.com.

2.0

Mar 22, 2024

low pay

Medical interpreter

Recommend

CEO approval

Business Outlook

Pros

Easy to get in Great training

Cons

Low hourly back to back calls

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. It is unfortunate you are not finding the support you need available. We have many resources including a team of managers available to support and help our interpreters grow and be successful. We connect clients to our team of 35,000 professional, on-demand interpreters via audio or video in 30 seconds or less. We provide these services 24 hours a day, seven days a week, 365 days a year and schedule our interpreters within the labor law to meet the demand. If you would like to discuss further, please email interpretercommunications@languageline.com.

4.0

May 22, 2024

Nice training

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

Good training, very entertaining situation.

Cons

Call after call, no stopping.

LanguageLine Solutions Response

2y

Thank you for your feedback. We're glad to hear that our training has been beneficial and that you find the work entertaining. We understand your concerns about the continuous calls and will take them into consideration as we strive to improve our work environment.

4.0

Apr 24, 2024

Great Training, But High Workload & Not as High of a Salary

Over the phone interpreter

Recommend

CEO approval

Business Outlook

Pros

- Open to part-time arrangements. - Ability to work fully remotely. - Comprehensive and thorough training. If you're relatively new to interpreting and are looking for a fast-paced environment with the ability to work from home and a high level of autonomy, this might be it for you.

Cons

- The pay doesn't quite match the level of expertise and emotional labor required for the job. - There's a prolonged interpreter scarcity, so the call volume can be high with back-to-back interpreting with little opportunity for breaks. This can be demanding and stressful and inevitably affect the quality of work. If you're an experienced interpreter seeking competitive compensation and manageable workloads, it's worth looking elsewhere.

LanguageLine Solutions Response

2y

LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship is with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback.

3.0

Apr 8, 2024

Good training but low pay.

Over the phone interpreter

Recommend

CEO approval

Business Outlook

Pros

Good place to start if not having any prior experience.

Cons

Low pay and no medical benefits. Very limited lines of comunication with management.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. Interpreters are compensated for every call based on the Labor Law. If you would like to discuss further, please email interpretercommunications@languageline.com.

3.0

Apr 30, 2024

LLS interpreters

Spanish/english interpreter

Recommend

CEO approval

Business Outlook

Pros

Work from home, paid training

Cons

No holidays, sick days or vacation. No Mondays off per policy. Schedules made 3 months in advance so it is difficult to get a day off approved in time.

LanguageLine Solutions Response

2y

Thank you for your review. Part-time employees are not eligible for the same benefits as full-time employees. Schedules are produced every two weeks in advance and a calendar of publishing dates is available. If you would like to discuss further or need assistance with finding correct information, please email interpretercommunications@languageline.com.

4.0

Mar 23, 2024

Good company

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

I like this company, the training is good and they allow you to work remotely from most locations in the country. Even though I work from home, I am still able to reach out to anyone for any assistance, and email communication has been clear.

Cons

The benefits are not the best, that is my only issue.

LanguageLine Solutions Response

2y

Thank you for sharing your positive feedback about our training program, work-from-home policy, and the availability of assistance when needed. We are thrilled to hear that these aspects of our company culture have contributed positively to your experience with us. While our benefits are not above average, in comparison to other employers in our business, they are consistent with the industry.

Viewing 25 - 27 of 366 Reviews

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